My daughter and I went together on what was to be the trip of a life time. We were sure it was to be the stress free trip we both badly needed after the stresses of a difficult business year with Covid. We were to be met at the airport and taken to our connecting flight by a small independent airline but no one came !!! We were stranded mid trip. We rang LUXURY CUSTOMER SERVICE who couldn't find the name of the airline. They said they would ring back. THEY DIDN'T. Rang again 30 mins later and got someone else ruder than the first. He said we had been supplied that information which we hadn't !!! I asked him for the name of the airline we were travelling with and he didn't know either !!! Stress levels were beyond sky high !! He then gave me the name of the company... it was the wrong one !!! We gave up on getting any help from LUXURY as time was running out. We eventually rang the resort we were going to be staying at and they found the name of the private airline we would be arriving with. They went one step further and got the airline to ring us and organise to come and pick us up in time to make the connecting flight. Apparently we were not the first travellers that had been in this predicament because of Luxury's poor organisation. The airline was actually embarrassed and apologetic to be affiliated with LUXURY. Thank God for the resort helping us with the travel plans because LUXURY would have let us miss our holiday completely and not cared in the least. Their customer service staff are a joke. We are still waiting for their return call and we are now home. I will NEVER use LUXURY ESCAPES again. I feel one star is even too much to award them but that is the lowest rating available.