Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,778 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,778 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Truly awesome deals and amazing customer service - use them all the time for our holidays. Most recently the Pullman Maldives which is one of the best resorts we have ever stayed in.”

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Posted 19 hours ago

“Iris helped with all our queries for the upcoming holiday! Thanks!”

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Posted 1 day ago

“Our recent luxury escape to hydro majestic was a wonderful experience I can’t wait until it becomes available again hopefully for me next year”

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Posted 2 days ago

Dear Veronica, thank you so much for giving Luxury Escapes a 5-star rating! We are thrilled to hear that your recent luxury escape to Hydro Majestic was a wonderful experience. We also hope that it becomes available again soon so that you can indulge in another amazing getaway.

Posted 1 day ago

“Excellent & knowledgeable Tour Guide - very happy personality. Feeder in Khao Lak Thailand”

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Posted 2 days ago

Dear Wendy, thank you so much for your fantastic 5-star rating of Luxury Escapes. We are thrilled to hear that you had an amazing experience. Your feedback means the world to us!

Posted 1 day ago

“Booked an all inclusive free flowing drinks package. On arrival at hotel we were informed wine was not included. Having booked a number of similar packages with wine we were surprised. Luxury Escapes actually LIED saying the fine print excluded wine. It does now but DID NOT when we booked. It was subsequently modified by adding an additional sentence after they were informed by the hotel. DONT TRUST THEM. 😩. They were not prepared to help or offer any recompense.”

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Posted 4 days ago

Hi Graham, Thank you for sharing your experience with us, and we appreciate your feedback. We understand that the inclusion of wine in your previous packages may have set certain expectations. However, it's important to note that not all deals are the same, and inclusions can vary depending on the specific package and hotel. This is precisely why we provide detailed information in the fine print, including specifics about the types of alcohol provided. We strongly encourage our customers to carefully review the full list of inclusions before making a purchase. Alternatively, you can always reach out to our Travel Concierge team beforehand to confirm any details or address any concerns you may have. Our Support team has thoroughly investigated your case and provided you with a copy of the deal and fine print, where it is clearly stated that wine is not included in this particular package. They will continue to work on your case to see if there is anything further they can do to assist. Should you have any further questions or require assistance, please don't hesitate to reach out to our Customer Service team via your open case Thank you for your cooperation.

Posted 4 days ago

“We booked a 7 night Luxury scape package at the Grand Hyatt in Nusa Dua Bali with meals and drinks package. A few thing to note that are not in the fine print: Not everything on restaurant menus is part of the meals package, including water which we had to pay for. The daily free flow drinks was limited to basic drinks only - no cocktails or high end spirits. The free half hour massage at the spa was only for a foot massage and nothing else. Recommendation is to ask about each inclusion first before paying and not assume! Luxury Excapes don’t include this info in the fine print.”

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Posted 5 days ago

Hi Michael, thank you for your review and we appreciate your constructive feedback regarding the inclusions. We are sorry for any confusion or misunderstanding regarding the meals and drinks package. We have passed on your feedback to the relevant Luxury Escapes teams for review.

Posted 2 days ago

“Wasn’t a Luxury Tour, stayed at better hostels than the hotels we were staying at. Tour very outdated and not current. Felt like I was on a year 6 school excursion again! No free time just stuck on a bus from 8am to 8pm, lunch and dinner was mostly at the Road side service stations. Customer service is even worse when trying to speak to a team member they say they are available to speak 24/7 but don’t respond back and if they do respond they advise they will be in contact shortly.”

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Posted 6 days ago

Dear Sarah, thank you so much for taking the time to share your feedback on your recent tour experience. We would like to sincerely apologise for any inconvenience or disappointment you may have encountered during your tour. It is never our intention to deliver anything less than an exceptional experience, and we are sorry if we fell short on this occasion. We have escalated your details to our support team for further review and a team member will be in touch directly as soon as they can to address your concerns. Kind regards, Luxury Escapes

Posted 6 days ago

“Excellent and very efficient help from Iris with our departure and arrival for our upcoming trip to Bali . 👏🏻👏🏻”

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Posted 1 week ago

Thank you so much for your fantastic 5-star rating of Luxury Escapes! We truly appreciate your support and are delighted to hear that you had a great experience with Iris.

Posted 6 days ago

“Due to unforeseen circumstances I had to make last minute changes to my reservation and first holiday booked through Luxury Escapes. My agent Iris was super efficient, communicative, prompt response, and exhibited traits of patience, empathy and compassion. This level of service can't be thought. Well done Iris! First impressions really do count. You're an invaluable asset to your team and company. Thank you”

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Posted 1 week ago

Thank you Lorraine for your fantastic 5-star rating of Iris' amazing customer service!

Posted 6 days ago

“First time user of Luxury Escapes just got back from Cancun. Great value for our vacation! We will definitely use Luxury Escapes for our next vacation! 🏝️”

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Posted 1 week ago

Hi there, thank you so much for your amazing 5-star review. We are thrilled to hear that you had a wonderful experience using LE for your Cancun vacation. We are absolutely delighted that you found great value in booking with us and that it exceeded your expectations. We can't wait to see where your next adventure takes you!

Posted 1 week ago

“All of our holidays have been bought from Luxury Escapes. The delas are great and the hotels are top class. If you need help there is always someone there and this time we had Iris to help us out.”

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Posted 1 week ago

Dear Paula, thank you so much for your 5-star review! We truly appreciate your continued support and trust in us for all your holiday bookings. We are especially delighted to hear that Iris was able to assist you during your most recent booking. Our team always strives to provide exceptional customer service, and it's fantastic to know that she was there to support you when needed.

Posted 1 week ago

“When my wife and I are planning a Holiday Overseas,I always look for Luxury Escapes because for one,they have the Best deals and two,the service they provide is second to none. They are efficient and will do anything in their power but complying to the company rules,to make sure that the outcome is fair to both parties and you can’t ask for more.We would like to mention the name of Michelle C for the excellent service she has provided us. Thank You again Michelle.”

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Posted 1 week ago

Hi Alexander, thank you so much for your 5-star review! We greatly appreciate your kind words and recognition of our efforts. It's awesome to hear that you find our deals to be the best and that our service exceeds your expectations. We take great pride in providing exceptional experiences for our valued customers like you. We are also glad to hear that Michelle C provided excellent service. We will make sure to pass on your appreciation to her.

Posted 1 week ago

“Booked an accommodation for Hoxton in DTLA, when we went to check in they told us they didn't receive any payments from Luxury Escapes so we had to make the payment again. On the listings, it also said breakfast bag was included but it wasn't communicated with the hotel so we ended up missing out. Tried contacting the support chat to resolve the issue but even though they said it was "escalated" I haven't heard anything back for 2 weeks.”

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Posted 3 weeks ago

Hi there, thank you for taking the time to share your feedback about your experience at Hoxton in DTLA. We are sorry to note the inconvenience and frustration you faced during your check-in. We understand how important it is to have a seamless payment process, and we apologise for any confusion or inconvenience caused by the lack of communication between LE and the hotel. We will investigate this issue to ensure it does not occur again in the future. Furthermore, we are sorry for the miscommunication regarding the breakfast bag and the delay in our support chat response. Two weeks is certainly not the level of service we aspire to provide. We will look into your case urgently (03516739) and reach out to you directly with an update. Kind regards, Luxury Escapes

Posted 3 weeks ago

“I was thrilled with the package that was offered as it represented great value. We chose a luxury three day escape staying at the Star on the Gold Coast. It was a fantastic venue and the extras included in the package made it an outstanding stay. I discovered when I arrived that I had made a mistake with our booking and had arrived on the wrong day. I rang customer support and spoke with Jake L. and was thrilled to find myself talking to a polite, courteous young man who listened to my story. He promptly outlined a solution and promised me he would action things promptly and ring me back shortly. I hung up and really had no real exceptions that this would happen based on the usual lip service you get from any customer service. To my surprise Jake phone me within fifteen minutes to advise that everything had been rectified and there were no further costs or delays and we could begin our anticipated break. Thank you Luxury Escapes for a great package and thank you Jake for restoring my belief that customer service really does provide customer service. I would recommend this to anyone wishing to look for calue for money. great service and outstanding packages.”

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Posted 3 weeks ago

Hi Jillian, thank you so much for your amazing 5-star review! We are thrilled to hear that you had a fantastic experience with us and that our package at the Star GC represented great value and exceeded your expectations. We are also happy to hear that Jake L. provided you with excellent assistance and promptly resolved the issue with your booking. We strive to provide top-notch customer service, and it's fantastic to know that Jake restored your belief in our commitment to providing exceptional service.

Posted 3 weeks ago

“A phone call to Luxury Escapes to book a holiday in Bali was received by Amanda J. Hotel, flights and airport transfers were organised within minutes. I could not get onto Virgin Australia to book our seats, so I rang back and spoke to Safo at Luxury Escapes Flight Support. He allocated the seats we requested, even gave us a price for Business Class. Decided against that as it would be the price of our next holiday. Now that we're home, we appreciate how sweet the whole process was. We had Breakfast, Lunch/Dinner and bar vouchers to cover meals for the 7 nights at the hotel. The LE transfer drivers were great too. The 'arrival' driver must've been waiting patiently with his sign for a couple of hours till we got out of the terminal. He was jovial and friendly and gave us a few tips for our stay. The 'departure' driver (Puto Wijanegara) arrived on time, and took us to airport with time to spare.”

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Posted 3 weeks ago

Hi Andrew, tank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a seamless and enjoyable experience with us. We really appreciate your kind words about Amanda & Safo. It's wonderful to know that they were able to assist you in organizing your hotel, flights, and airport transfers so quickly and efficiently. We're delighted to hear that you had a wonderful time during your stay in Bali. It's great to know that the breakfast, lunch/dinner, and bar vouchers provided were helpful and that you enjoyed the meals at the hotel. We're also glad to hear that our transfer drivers provided excellent service. We hope to have the pleasure of serving you again in the future.

Posted 3 weeks ago

“I had a problem with the booking as one of the names was incorrect. I spoke with Kam R and he fixed it on the spot so I could then manage my booking. Great quick service. Thank you for fixing it so quickly Kam R”

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Posted 1 month ago

Thank you so much for your fantastic 5-star rating of Kam's amazing support!

Posted 4 weeks ago

“There wad a mix up with our booking, looked like we would spend 5 days in our car, UNTIL, Michelle helped us. We had a new booking arranged, 5mins from original booking . The upgraded room at No cost to us. Thank you Luxury Escape . Huge THANK YOU to Michelle. Regards P & K.”

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Posted 1 month ago

Dear Peter, Thank you so much for taking the time to give us a 5-star review. We are very sorry to hear about the mix up with your booking, but we are thrilled to know that Michelle was able to save the day and arrange a new booking for you. We will be sure to pass on your praise to Michelle for providing exceptional service.

Posted 1 month ago

“My wife and I took a Luxury Escapes package for five nights (11 Mar to 16 Mar 2024) at The Leela Raviz Ashtamudi, Kerala. Luxury Escapes has never ever failed us. Each holiday has been better than the best…..and especially this one. The number of inclusions that come with all LE packages is real value for money. The stay at Lake Ashtamudi was an extremely enjoyable escape….the breath-taking views, mesmerising ambience, delectable food, and courteous and helpful staff left a lasting impression on us. Thanks Luxury Escapes for putting it all together for us. God Bless!!”

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Posted 1 month ago

Hi Sanjeev, thank you so much for your wonderful 5-star review! We're thrilled to hear that you and your wife had such a fantastic experience during your five-night stay at The Leela Raviz Ashtamudi in Kerala. We are delighted to know that Luxury Escapes has consistently exceeded your expectations and that each holiday has been better than the best. It's great that the inclusions provided in our packages have provided real value for money. We're especially happy to hear that your stay at Lake Ashtamudi was such an enjoyable escape. Thank you once again for your kind words and for choosing Luxury Escapes. We truly appreciate your support. May you continue to have amazing experiences with us!

Posted 1 month ago

“Needed to cancel our dates for a package we had bought and was helped very promptly by Iris”

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Posted 1 month ago

Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a wonderful experience with us. It's great to hear that Iris was able to promptly assist you in canceling your dates for the package you had purchased.

Posted 1 month ago

“Great service and quick revert by Iris from Luxury escapes. Thanks”

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Posted 1 month ago

Dear JWALANT, thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us, and we will pass on your kind words to Iris, who provided great service and a quick response.

Posted 1 month ago

Luxury Escapes is rated 4.9 based on 3,778 reviews