Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,781 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,781 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks to Luxury escape team for recommending and offered the best deal in Bali, it was one of the best experience and location for family! Highly recommended”

Helpful Report

Posted 2 days ago

Dear GK, Thank you so much for your amazing 5-star review! We are thrilled to hear that you had such a fantastic experience in Bali and that you found our recommendation and offer to be the best. We hope to see you on another incredible getaway soon!

Posted 1 day ago

“I don’t even know where to start. From the reception to the views, this hotel left us speechless; from Ingyin, Pubudu to Shifa, Kasun, Gracia, Agus, and so on, we never felt so welcome by a hotel staff! The food and culinary scene for Mercure, made us want to try each single plate, and till today we can’t taste it. The wild life that surrounds us was the golden ticket to our stay, dolphins, sea turtles, manta rays, fishes that you won’t even imagine they have existed, you can see them form your ocean villa. You can get snorkels during your stay and enjoy exploring the under life!!!!!! Each morning, waking up to the view of a calm ocean, clear like crystal, what else can you ask for? I could go and on, just let me tell you … YOU MUST DO THIS TRIP AND MUST STAY IN MERCURE KOODOO ❤️”

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Posted 5 days ago

Dear Manuela, Thank you so much for your incredible 5-star rating of Luxury Escapes. We are thrilled to hear that your experience at Mercure Koodoo left you speechless, from the warm reception to the breathtaking views!

Posted 2 days ago

“Raffles hotel Dubai I book this hotel normally twice a year and can’t fault anything about it.The staff are very professional in every department especially the club lounge which is fantastic value for money.I have stayed in different 5 star hotels in Dubai and this in my opinion is the best by far and will continue to book it with luxury travel as they are excellent and easy to deal with.Robert”

Helpful Report

Posted 1 week ago

Hi Robert, thank you for your 5-star review. Great to hear that you have had consistently excellent experiences at Raffles Hotel Dubai - it is a gem!

Posted 1 week ago

“Truly awesome deals and amazing customer service - use them all the time for our holidays. Most recently the Pullman Maldives which is one of the best resorts we have ever stayed in.”

Helpful Report

Posted 1 week ago

Hi Rebecca, Thank you so much for your wonderful 5-star review. We are delighted to hear that you had an enjoyable stay at Pullman Maldives and appreciate your kind words about our deals and customer service.

Posted 1 week ago

“Iris helped with all our queries for the upcoming holiday! Thanks!”

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Posted 1 week ago

Hi there, thank you so much for your fantastic 5-star review! We greatly appreciate your kind words about Iris and hope to continue providing you with unforgettable experiences in the future.

Posted 1 week ago

“Our recent luxury escape to hydro majestic was a wonderful experience I can’t wait until it becomes available again hopefully for me next year”

Helpful Report

Posted 1 week ago

Dear Veronica, thank you so much for giving Luxury Escapes a 5-star rating! We are thrilled to hear that your recent luxury escape to Hydro Majestic was a wonderful experience. We also hope that it becomes available again soon so that you can indulge in another amazing getaway.

Posted 1 week ago

“Excellent & knowledgeable Tour Guide - very happy personality. Feeder in Khao Lak Thailand”

Helpful Report

Posted 1 week ago

Dear Wendy, thank you so much for your fantastic 5-star rating of Luxury Escapes. We are thrilled to hear that you had an amazing experience. Your feedback means the world to us!

Posted 1 week ago

“Excellent and very efficient help from Iris with our departure and arrival for our upcoming trip to Bali . 👏🏻👏🏻”

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Posted 2 weeks ago

Thank you so much for your fantastic 5-star rating of Luxury Escapes! We truly appreciate your support and are delighted to hear that you had a great experience with Iris.

Posted 2 weeks ago

“Due to unforeseen circumstances I had to make last minute changes to my reservation and first holiday booked through Luxury Escapes. My agent Iris was super efficient, communicative, prompt response, and exhibited traits of patience, empathy and compassion. This level of service can't be thought. Well done Iris! First impressions really do count. You're an invaluable asset to your team and company. Thank you”

Helpful Report

Posted 2 weeks ago

Thank you Lorraine for your fantastic 5-star rating of Iris' amazing customer service!

Posted 2 weeks ago

“First time user of Luxury Escapes just got back from Cancun. Great value for our vacation! We will definitely use Luxury Escapes for our next vacation! 🏝️”

Helpful Report

Posted 2 weeks ago

Hi there, thank you so much for your amazing 5-star review. We are thrilled to hear that you had a wonderful experience using LE for your Cancun vacation. We are absolutely delighted that you found great value in booking with us and that it exceeded your expectations. We can't wait to see where your next adventure takes you!

Posted 2 weeks ago

“All of our holidays have been bought from Luxury Escapes. The delas are great and the hotels are top class. If you need help there is always someone there and this time we had Iris to help us out.”

Helpful Report

Posted 3 weeks ago

Dear Paula, thank you so much for your 5-star review! We truly appreciate your continued support and trust in us for all your holiday bookings. We are especially delighted to hear that Iris was able to assist you during your most recent booking. Our team always strives to provide exceptional customer service, and it's fantastic to know that she was there to support you when needed.

Posted 2 weeks ago

“When my wife and I are planning a Holiday Overseas,I always look for Luxury Escapes because for one,they have the Best deals and two,the service they provide is second to none. They are efficient and will do anything in their power but complying to the company rules,to make sure that the outcome is fair to both parties and you can’t ask for more.We would like to mention the name of Michelle C for the excellent service she has provided us. Thank You again Michelle.”

Helpful Report

Posted 3 weeks ago

Hi Alexander, thank you so much for your 5-star review! We greatly appreciate your kind words and recognition of our efforts. It's awesome to hear that you find our deals to be the best and that our service exceeds your expectations. We take great pride in providing exceptional experiences for our valued customers like you. We are also glad to hear that Michelle C provided excellent service. We will make sure to pass on your appreciation to her.

Posted 3 weeks ago

“I was thrilled with the package that was offered as it represented great value. We chose a luxury three day escape staying at the Star on the Gold Coast. It was a fantastic venue and the extras included in the package made it an outstanding stay. I discovered when I arrived that I had made a mistake with our booking and had arrived on the wrong day. I rang customer support and spoke with Jake L. and was thrilled to find myself talking to a polite, courteous young man who listened to my story. He promptly outlined a solution and promised me he would action things promptly and ring me back shortly. I hung up and really had no real exceptions that this would happen based on the usual lip service you get from any customer service. To my surprise Jake phone me within fifteen minutes to advise that everything had been rectified and there were no further costs or delays and we could begin our anticipated break. Thank you Luxury Escapes for a great package and thank you Jake for restoring my belief that customer service really does provide customer service. I would recommend this to anyone wishing to look for calue for money. great service and outstanding packages.”

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Posted 1 month ago

Hi Jillian, thank you so much for your amazing 5-star review! We are thrilled to hear that you had a fantastic experience with us and that our package at the Star GC represented great value and exceeded your expectations. We are also happy to hear that Jake L. provided you with excellent assistance and promptly resolved the issue with your booking. We strive to provide top-notch customer service, and it's fantastic to know that Jake restored your belief in our commitment to providing exceptional service.

Posted 1 month ago

“A phone call to Luxury Escapes to book a holiday in Bali was received by Amanda J. Hotel, flights and airport transfers were organised within minutes. I could not get onto Virgin Australia to book our seats, so I rang back and spoke to Safo at Luxury Escapes Flight Support. He allocated the seats we requested, even gave us a price for Business Class. Decided against that as it would be the price of our next holiday. Now that we're home, we appreciate how sweet the whole process was. We had Breakfast, Lunch/Dinner and bar vouchers to cover meals for the 7 nights at the hotel. The LE transfer drivers were great too. The 'arrival' driver must've been waiting patiently with his sign for a couple of hours till we got out of the terminal. He was jovial and friendly and gave us a few tips for our stay. The 'departure' driver (Puto Wijanegara) arrived on time, and took us to airport with time to spare.”

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Posted 1 month ago

Hi Andrew, tank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a seamless and enjoyable experience with us. We really appreciate your kind words about Amanda & Safo. It's wonderful to know that they were able to assist you in organizing your hotel, flights, and airport transfers so quickly and efficiently. We're delighted to hear that you had a wonderful time during your stay in Bali. It's great to know that the breakfast, lunch/dinner, and bar vouchers provided were helpful and that you enjoyed the meals at the hotel. We're also glad to hear that our transfer drivers provided excellent service. We hope to have the pleasure of serving you again in the future.

Posted 1 month ago

“I had a problem with the booking as one of the names was incorrect. I spoke with Kam R and he fixed it on the spot so I could then manage my booking. Great quick service. Thank you for fixing it so quickly Kam R”

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Posted 1 month ago

Thank you so much for your fantastic 5-star rating of Kam's amazing support!

Posted 1 month ago

“There wad a mix up with our booking, looked like we would spend 5 days in our car, UNTIL, Michelle helped us. We had a new booking arranged, 5mins from original booking . The upgraded room at No cost to us. Thank you Luxury Escape . Huge THANK YOU to Michelle. Regards P & K.”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you so much for taking the time to give us a 5-star review. We are very sorry to hear about the mix up with your booking, but we are thrilled to know that Michelle was able to save the day and arrange a new booking for you. We will be sure to pass on your praise to Michelle for providing exceptional service.

Posted 1 month ago

“My wife and I took a Luxury Escapes package for five nights (11 Mar to 16 Mar 2024) at The Leela Raviz Ashtamudi, Kerala. Luxury Escapes has never ever failed us. Each holiday has been better than the best…..and especially this one. The number of inclusions that come with all LE packages is real value for money. The stay at Lake Ashtamudi was an extremely enjoyable escape….the breath-taking views, mesmerising ambience, delectable food, and courteous and helpful staff left a lasting impression on us. Thanks Luxury Escapes for putting it all together for us. God Bless!!”

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Posted 1 month ago

Hi Sanjeev, thank you so much for your wonderful 5-star review! We're thrilled to hear that you and your wife had such a fantastic experience during your five-night stay at The Leela Raviz Ashtamudi in Kerala. We are delighted to know that Luxury Escapes has consistently exceeded your expectations and that each holiday has been better than the best. It's great that the inclusions provided in our packages have provided real value for money. We're especially happy to hear that your stay at Lake Ashtamudi was such an enjoyable escape. Thank you once again for your kind words and for choosing Luxury Escapes. We truly appreciate your support. May you continue to have amazing experiences with us!

Posted 1 month ago

“Needed to cancel our dates for a package we had bought and was helped very promptly by Iris”

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Posted 1 month ago

Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a wonderful experience with us. It's great to hear that Iris was able to promptly assist you in canceling your dates for the package you had purchased.

Posted 1 month ago

“Great service and quick revert by Iris from Luxury escapes. Thanks”

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Posted 1 month ago

Dear JWALANT, thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us, and we will pass on your kind words to Iris, who provided great service and a quick response.

Posted 1 month ago

“They find real gems in the heart of the city! Como Metropolitan, Singapore was just the ideal hotel for our 10th anniversary and our child's 5th birthday celebrations. Luxurious modern hotel with amazing rooms and staff. Keep up the good work!”

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Posted 1 month ago

Dear Akshat, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your stay at Como Metropolitan, Singapore, was amazing and that it was the perfect hotel for your special celebrations. We look forward to seeing you on many more escapes!

Posted 1 month ago

Luxury Escapes is rated 4.9 based on 3,781 reviews