Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a problem with the booking as one of the names was incorrect. I spoke with Kam R and he fixed it on the spot so I could then manage my booking. Great quick service. Thank you for fixing it so quickly Kam R”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Kam's amazing support!

Posted 1 year ago

“There wad a mix up with our booking, looked like we would spend 5 days in our car, UNTIL, Michelle helped us. We had a new booking arranged, 5mins from original booking . The upgraded room at No cost to us. Thank you Luxury Escape . Huge THANK YOU to Michelle. Regards P & K.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you so much for taking the time to give us a 5-star review. We are very sorry to hear about the mix up with your booking, but we are thrilled to know that Michelle was able to save the day and arrange a new booking for you. We will be sure to pass on your praise to Michelle for providing exceptional service.

Posted 1 year ago

“My wife and I took a Luxury Escapes package for five nights (11 Mar to 16 Mar 2024) at The Leela Raviz Ashtamudi, Kerala. Luxury Escapes has never ever failed us. Each holiday has been better than the best…..and especially this one. The number of inclusions that come with all LE packages is real value for money. The stay at Lake Ashtamudi was an extremely enjoyable escape….the breath-taking views, mesmerising ambience, delectable food, and courteous and helpful staff left a lasting impression on us. Thanks Luxury Escapes for putting it all together for us. God Bless!!”

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Posted 1 year ago

Hi Sanjeev, thank you so much for your wonderful 5-star review! We're thrilled to hear that you and your wife had such a fantastic experience during your five-night stay at The Leela Raviz Ashtamudi in Kerala. We are delighted to know that Luxury Escapes has consistently exceeded your expectations and that each holiday has been better than the best. It's great that the inclusions provided in our packages have provided real value for money. We're especially happy to hear that your stay at Lake Ashtamudi was such an enjoyable escape. Thank you once again for your kind words and for choosing Luxury Escapes. We truly appreciate your support. May you continue to have amazing experiences with us!

Posted 1 year ago

“Needed to cancel our dates for a package we had bought and was helped very promptly by Iris”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a wonderful experience with us. It's great to hear that Iris was able to promptly assist you in canceling your dates for the package you had purchased.

Posted 1 year ago

“Great service and quick revert by Iris from Luxury escapes. Thanks”

Helpful Report

Posted 1 year ago

Dear JWALANT, thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us, and we will pass on your kind words to Iris, who provided great service and a quick response.

Posted 1 year ago

“They find real gems in the heart of the city! Como Metropolitan, Singapore was just the ideal hotel for our 10th anniversary and our child's 5th birthday celebrations. Luxurious modern hotel with amazing rooms and staff. Keep up the good work!”

Helpful Report

Posted 1 year ago

Dear Akshat, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your stay at Como Metropolitan, Singapore, was amazing and that it was the perfect hotel for your special celebrations. We look forward to seeing you on many more escapes!

Posted 1 year ago

“Easy booking process. Luxury inclusions on offer with certain deals is fantastic. Recently completed a stay at Paradox Resort in Karon Beach, Thailand and the inclusions were superb. Have used Luxury Escapes twice now (Rome and Thailand) and another booked for 2025 to Porto in Portugal, again with really good inclusions and great value for money.”

Helpful Report

Posted 1 year ago

Dear Gary, thank you for your 5-star review. We're thrilled to hear that you've had a positive experience booking with us and that you've enjoyed the luxury inclusions offered with our deals. It's also great to know that you enjoyed your stay at Paradox Resort and that the inclusions provided were superb. It's fantastic that you have previously enjoyed LE deals, and we couldn't be more excited about your upcoming trip to Porto in Portugal in 2025. We're certain that you'll have another incredible experience with your package.

Posted 1 year ago

“This is our first booking through Luxury Escapes: a 3 week at at Nora Buri in Koh Samui. We loved it. From our own private pool to the gym to the most kind and generous staff members. We would highly recommend it!”

Helpful Report

Posted 1 year ago

Hi there, thank you so much for your glowing 5-star review! We truly appreciate your feedback and are thrilled to hear that you loved your first booking with us at Nora Buri in Koh Samui. It sounds like you had an amazing experience, from enjoying your own private pool to making use of the gym facilities. It's also great that the hotel staff were kind and generous during your stay.

Posted 1 year ago

“Ease of doing business. When I had a query it was answered promptly. Very unsure of using an online company but turned out they were more helpful than the instore company that I usually use. Special thanks to staff, Rowah E and Vynka B.”

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Posted 1 year ago

Hi Colleen, thank you for your 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted to know that both Rowah E and Vynka B were able to address your query promptly and provide you with exceptional customer service. They are valued members of our team, and we are thrilled that their assistance made a difference during your interaction with us.

Posted 1 year ago

“First time using luxury escapes and was not disappointed. We got a great deal for the Banyan tree in Bangkok and the extras included in the package were super useful. Easy and straightforward to make the booking, no issues whatsoever. I would suggest to always check against other online providers to make sure you are getting the best deal if you have a particular hotel in mind but sometimes they really do have amazing offers here. Just waiting now to find my next holiday destination on Luxury escapes!”

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Posted 1 year ago

Hi Andra, Thank you so much for your amazing 5-star review. We are thrilled to hear that you had a fantastic first experience with LE and that you were not disappointed. We hope to continue exceeding your expectations in the future, and we can't wait to see where your next escape takes you!

Posted 1 year ago

“Suyog was extremely helpful and made it happen when I needed assistance to change my dates. Thank you Suyog! 😊”

Helpful Report

Posted 1 year ago

Thank you so much for giving Suyog a fantastic 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience.

Posted 1 year ago

“Absolutely love Luxury escapes have used at least 10 plus trips and we could not be happier The Prices could not be better BUT MORE IMPORTANTLY WHAT THEY PROMISE IS VERY ACCURATE AND THEY WORK WITH YOU to make your perfect holiday.Excellent Service and very accommodating!”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of Luxury Escapes! We truly appreciate your loyalty and trust in us. We are thrilled to hear that you couldn't be happier with your experiences with us on all your escapes!

Posted 1 year ago

“Great customer service from Emily V and will definitely book through Luxury Escapes again. Best prices and inclusions can’t be beaten”

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Posted 1 year ago

Thank you so much for your 5-star rating of Luxury Escapes! We are truly thrilled that you had an outstanding experience with us and Emily.

Posted 1 year ago

“I would always use Luxury escapes now for long haul holidays, their many inclusions make the difference between choosing them over another holiday company. Easy to navigate website and competitive pricing.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of Luxury Escapes! We are thrilled to hear that you enjoyed your experience with us and that you would now choose Luxury Escapes for your long haul holidays.

Posted 1 year ago

“Good to inform u that Tanya was really very very helpful in solving my booking problem....a big thanks to her 😀”

Helpful Report

Posted 1 year ago

Dear Aashish,Thank you so much for your fantastic 5-star rating of Luxury Escapes! We are thrilled to hear that you had a wonderful experience with us. Your support means the world to our team!

Posted 1 year ago

“Excellent customer service from Iris using the company’s WhatsApp service. I was replied to within a couple of minutes and promptly had my issue fixed. Grabbed a great deal and looking forward to my holiday! Thanks again Iris and Luxury Escapes.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Luxury Escapes! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with Iris.

Posted 1 year ago

“Fantastic added value package at a great price. Great customer service.”

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Posted 1 year ago

Thank you, Chris, for your outstanding 5-star rating of Luxury Escapes! We appreciate your feedback and are delighted to hear that you had a fantastic experience with us.

Posted 1 year ago

“What a glorious stay at Kayumanis Jimbaran Villa with a Luxury Escape Package. I booked on line and had no issues. I was kept well informed as the travel date became closer. My only disappointment is that you can no longer collect Qantas points through LE.”

Helpful Report

Posted 1 year ago

Thank you so much for your fabulous 5-star rating of Luxury Escapes! We are thrilled to hear that you had a glorious stay at Kayumanis Jimbaran Villa. We're sorry about the Qantas points but unfortunately our partnership with Qantas has ended.

Posted 1 year ago

“Iris D gets more than a 5 star review! What an absolute star of an employee, Luxury Escapes are lucky to have her! We had an issue with booking in our preferred travel dates and Iris did everything in her power to help us! Thanks Iris and thanks Luxury Escapes! Highly recommended.”

Helpful Report

Posted 1 year ago

Dear Rachel, thank you so much for your 5-star review. We're glad to hear that Iris D went above and beyond to assist you with your preferred travel dates. Iris is an absolute star employee, and we consider ourselves lucky to have her on our team. Your recognition of her efforts means a lot to us.

Posted 1 year ago

“There are some great inclusions with many of the holiday deals. Easy to navigate the website and pricing with no additional costs. I have used Luxury Escapes several times now and will continue to do so.”

Helpful Report

Posted 1 year ago

Dear Steve,Thank you so much for your 5-star review. We're absolutely thrilled to hear that you found our website easy to navigate and pricing transparent with no hidden costs. We're also delighted to know that you have chosen Luxury Escapes repeatedly for your holiday bookings. Your continued trust and loyalty mean the world to us, and we look forward to seeing you on many more escapes!

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews