Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,787 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,787 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks Will for your help and for following up today. Great customer service.”

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Posted 6 months ago

Thank you Margaret for your 5-star review! We really appreciate your kind words and happy to hear that you had a great experience with Will.

Posted 6 months ago

“Josephine was super friendly and efficient thank you again”

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Posted 6 months ago

Thank you for your 5 star review Linda! We're glad Josephine was super friendly and efficient. We really appreciate your positive feedback and support.

Posted 6 months ago

“Many thanks to Will from your Service Centre for resolving several issues including a problem where I had been set up with two accounts and the inadequate communications received from your associated transit company who need to lift their level of communications after making a booking.”

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Posted 6 months ago

Thank you so much for the 5 star review, Robert! We are delighted to hear that you have had a positive experience and that Will was able to resolve your issues.

Posted 6 months ago

“We had to change the dates for our holiday. Will contacted the Mercure and arranged everything. He rang back promptly to inform us that all was sorted satisfactorily. It was a pleasure to deal with someone who enjoyed helping customers.”

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Posted 6 months ago

Thank you so much for your generous 5-star rating, Garry! We are delighted to know that Will handled your changing of dates professionally and was prompt in providing you with an update.

Posted 6 months ago

“Easy to communicate. Request sorted quickly. Very helpful & good customer service.”

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Posted 6 months ago

Thank you so much for your 5 star rating of Luxury Escapes.

Posted 6 months ago

“Will and Adam from customer support and sales respectively saved our trip to the Gold Coast. We were denied check in at our original hotel for poor reasoning and Will expertly reassured a very stressed me and in collaboration with Adam helped relocate us and compensate us for the hassle. Incredible customer service”

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Posted 6 months ago

Thank you for your five star review, Charles! We are delighted to hear that our customer support and sales representatives, Will and Adam, managed to save your trip to the Gold Coast. We are always here to make sure our customers have the best experience possible with Luxury Escapes!

Posted 6 months ago

“Will. Thank you. I made two calls today and was never offered an alternative date. Thank you for your fast & efficient service.”

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Posted 6 months ago

Thank you so much for your 5 star review. We're so pleased that you had a great experience with Will and that he provided fast and efficient service.

Posted 6 months ago

“Will was excellent and provided amazing service”

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Posted 6 months ago

Thank you so much for your 5 star review! We appreciate your positive feedback! We are so glad Will was able to provide excellent and amazing service.

Posted 6 months ago

“Nicole was fast and efficient. Thank you.”

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Posted 6 months ago

Thank you so much for your 5 star review! It's great to hear that Nicole was fast and efficient, we appreciate your feedback.

Posted 6 months ago

“Josephine was very accomodating adding my name to your email send out list & forwarding me onto speak with Wendy P who has great PRSkills also”

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Posted 6 months ago

Thank you Rhonda for your five star review! We are happy to hear that Josephine was very accommodating and that Wendy P had great PR skills. Thank you again for your kind words.

Posted 6 months ago

“bookings and travel plans were flawless, no problems. Rate thru LE saved us a lot. Mitchell R. was very helpful”

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Posted 6 months ago

Hi Terri, thank you so much for taking the time to write a 5-star review We're so pleased to hear that your bookings and travel plans were flawless, with no problems, and that Mitchell R. was helpful with your request.

Posted 6 months ago

“Really impressed how simple and easy it is to book our Maldives trip with Luxury Escapes. Plus the all inclusive package is better than the hotel itself. The customer service from Will B. Has been fantastic”

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Posted 6 months ago

Hi there, thank you for your 5-star review! We are so glad to hear that you were really impressed with the simplicity and ease of booking your Maldives trip. We are also very happy to note that Will was fantastic in assisting you.

Posted 6 months ago

“We have enjoyed many holidays with L E and cannot fault. We were able to transfer trips to within Queensland during covid. I just had to change a booking only 3 days before a trip and Wil helped perfectly within minutes. Great staff member.”

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Posted 6 months ago

Thank you so much for your 5 star review! We are glad to know that you have been able to thoroughly enjoy the holidays that you have taken with us. We truly appreciate your kind words about Will, and it makes us very delighted to know that you were able to change your booking within minutes.

Posted 6 months ago

“I had to make a change to my booking that needed to be done quickly. Will in customer service was fantastic and had it done very quickly. I always have a great experience with Luxury Escapes. Thanks so much to Will for sorting out my problem!!”

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Posted 6 months ago

Thank you, Sharon, for the amazing 5 star review! We are glad to hear that you had a great experience and that Will was able to help you quickly with the necessary change of booking. We appreciate your kind words and we look forward to having you back again soon!

Posted 6 months ago

“Will was amazing. Friendly and engaging and fixed my request in a matter of minutes. 10/10 for customer service and strong communication skills.”

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Posted 6 months ago

Thank you so much, Kim, for your wonderful 5 star rating! We are so pleased to hear that Will was amazing, friendly, and engaging.

Posted 6 months ago

“We received an email before we left for our overseas holiday that our flight home had changed times and Bonita was very helpful to assure we had our new e-tickets emailed to us and made the process very pleasant and easy.”

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Posted 6 months ago

Thank you so much for your kind words, Melissa! We appreciate the 5-star rating, and we are so pleased to know that Bonita was able to make the process of changing flights so pleasant and easy for you.

Posted 6 months ago

“Good helpful customer service from Josephine when I rang”

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Posted 6 months ago

Thank you for this 5-star review! Josephine is amazing.

Posted 6 months ago

“Josephine was lovley. She assisted me with my request, extremley helpful. THANKYOU”

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Posted 6 months ago

Thank you so much Tracey for your 5 star rating of Luxury Escapes! We are so glad to hear that Josephine was lovely and was able to assist you with your request.

Posted 6 months ago

“Will was friendly and efficient and resolved my issue quickly after contacting the hotel and giving me a call back”

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Posted 6 months ago

Thank you, Stephen, for your 5-star review of Luxury Escapes! We’re so pleased to hear Will was able to provide such excellent customer service!

Posted 6 months ago

“Josephine answered my call very quickly, was very polite and easy to talk to. She emailed my reply to me within a few minutes and my problem is now resolved. Thank you, Josephine.”

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Posted 6 months ago

Thank you Christine for your 5 star rating! We're really glad to hear that Josephine offered amazing customer service.

Posted 6 months ago

Luxury Escapes is rated 4.9 based on 3,787 reviews