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Luxury Escapes Reviews

4.9 Rating 3,791 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

4.9

Based on 3,791 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“When my wife and I are planning a Holiday Overseas,I always look for Luxury Escapes because for one,they have the Best deals and two,the service they provide is second to none. They are efficient and will do anything in their power but complying to the company rules,to make sure that the outcome is fair to both parties and you can’t ask for more.We would like to mention the name of Michelle C for the excellent service she has provided us. Thank You again Michelle.”

Posted 1 month ago

Hi Alexander, thank you so much for your 5-star review! We greatly appreciate your kind words and recognition of our efforts. It's awesome to hear that you find our deals to be the best and that our service exceeds your expectations. We take great pride in providing exceptional experiences for our valued customers like you. We are also glad to hear that Michelle C provided excellent service. We will make sure to pass on your appreciation to her.

Posted 1 month ago

“I was thrilled with the package that was offered as it represented great value. We chose a luxury three day escape staying at the Star on the Gold Coast. It was a fantastic venue and the extras included in the package made it an outstanding stay. I discovered when I arrived that I had made a mistake with our booking and had arrived on the wrong day. I rang customer support and spoke with Jake L. and was thrilled to find myself talking to a polite, courteous young man who listened to my story. He promptly outlined a solution and promised me he would action things promptly and ring me back shortly. I hung up and really had no real exceptions that this would happen based on the usual lip service you get from any customer service. To my surprise Jake phone me within fifteen minutes to advise that everything had been rectified and there were no further costs or delays and we could begin our anticipated break. Thank you Luxury Escapes for a great package and thank you Jake for restoring my belief that customer service really does provide customer service. I would recommend this to anyone wishing to look for calue for money. great service and outstanding packages.”

Posted 1 month ago

Hi Jillian, thank you so much for your amazing 5-star review! We are thrilled to hear that you had a fantastic experience with us and that our package at the Star GC represented great value and exceeded your expectations. We are also happy to hear that Jake L. provided you with excellent assistance and promptly resolved the issue with your booking. We strive to provide top-notch customer service, and it's fantastic to know that Jake restored your belief in our commitment to providing exceptional service.

Posted 1 month ago

“A phone call to Luxury Escapes to book a holiday in Bali was received by Amanda J. Hotel, flights and airport transfers were organised within minutes. I could not get onto Virgin Australia to book our seats, so I rang back and spoke to Safo at Luxury Escapes Flight Support. He allocated the seats we requested, even gave us a price for Business Class. Decided against that as it would be the price of our next holiday. Now that we're home, we appreciate how sweet the whole process was. We had Breakfast, Lunch/Dinner and bar vouchers to cover meals for the 7 nights at the hotel. The LE transfer drivers were great too. The 'arrival' driver must've been waiting patiently with his sign for a couple of hours till we got out of the terminal. He was jovial and friendly and gave us a few tips for our stay. The 'departure' driver (Puto Wijanegara) arrived on time, and took us to airport with time to spare.”

Posted 1 month ago

Hi Andrew, tank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a seamless and enjoyable experience with us. We really appreciate your kind words about Amanda & Safo. It's wonderful to know that they were able to assist you in organizing your hotel, flights, and airport transfers so quickly and efficiently. We're delighted to hear that you had a wonderful time during your stay in Bali. It's great to know that the breakfast, lunch/dinner, and bar vouchers provided were helpful and that you enjoyed the meals at the hotel. We're also glad to hear that our transfer drivers provided excellent service. We hope to have the pleasure of serving you again in the future.

Posted 1 month ago

“I had a problem with the booking as one of the names was incorrect. I spoke with Kam R and he fixed it on the spot so I could then manage my booking. Great quick service. Thank you for fixing it so quickly Kam R”

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of Kam's amazing support!

Posted 1 month ago

“There wad a mix up with our booking, looked like we would spend 5 days in our car, UNTIL, Michelle helped us. We had a new booking arranged, 5mins from original booking . The upgraded room at No cost to us. Thank you Luxury Escape . Huge THANK YOU to Michelle. Regards P & K.”

Posted 2 months ago

Dear Peter, Thank you so much for taking the time to give us a 5-star review. We are very sorry to hear about the mix up with your booking, but we are thrilled to know that Michelle was able to save the day and arrange a new booking for you. We will be sure to pass on your praise to Michelle for providing exceptional service.

Posted 2 months ago

“My wife and I took a Luxury Escapes package for five nights (11 Mar to 16 Mar 2024) at The Leela Raviz Ashtamudi, Kerala. Luxury Escapes has never ever failed us. Each holiday has been better than the best…..and especially this one. The number of inclusions that come with all LE packages is real value for money. The stay at Lake Ashtamudi was an extremely enjoyable escape….the breath-taking views, mesmerising ambience, delectable food, and courteous and helpful staff left a lasting impression on us. Thanks Luxury Escapes for putting it all together for us. God Bless!!”

Posted 2 months ago

Hi Sanjeev, thank you so much for your wonderful 5-star review! We're thrilled to hear that you and your wife had such a fantastic experience during your five-night stay at The Leela Raviz Ashtamudi in Kerala. We are delighted to know that Luxury Escapes has consistently exceeded your expectations and that each holiday has been better than the best. It's great that the inclusions provided in our packages have provided real value for money. We're especially happy to hear that your stay at Lake Ashtamudi was such an enjoyable escape. Thank you once again for your kind words and for choosing Luxury Escapes. We truly appreciate your support. May you continue to have amazing experiences with us!

Posted 2 months ago

“Needed to cancel our dates for a package we had bought and was helped very promptly by Iris”

Posted 2 months ago

Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a wonderful experience with us. It's great to hear that Iris was able to promptly assist you in canceling your dates for the package you had purchased.

Posted 2 months ago

“Great service and quick revert by Iris from Luxury escapes. Thanks”

Posted 2 months ago

Dear JWALANT, thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us, and we will pass on your kind words to Iris, who provided great service and a quick response.

Posted 2 months ago

“They find real gems in the heart of the city! Como Metropolitan, Singapore was just the ideal hotel for our 10th anniversary and our child's 5th birthday celebrations. Luxurious modern hotel with amazing rooms and staff. Keep up the good work!”

Posted 2 months ago

Dear Akshat, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your stay at Como Metropolitan, Singapore, was amazing and that it was the perfect hotel for your special celebrations. We look forward to seeing you on many more escapes!

Posted 2 months ago

“Easy booking process. Luxury inclusions on offer with certain deals is fantastic. Recently completed a stay at Paradox Resort in Karon Beach, Thailand and the inclusions were superb. Have used Luxury Escapes twice now (Rome and Thailand) and another booked for 2025 to Porto in Portugal, again with really good inclusions and great value for money.”

Posted 2 months ago

Dear Gary, thank you for your 5-star review. We're thrilled to hear that you've had a positive experience booking with us and that you've enjoyed the luxury inclusions offered with our deals. It's also great to know that you enjoyed your stay at Paradox Resort and that the inclusions provided were superb. It's fantastic that you have previously enjoyed LE deals, and we couldn't be more excited about your upcoming trip to Porto in Portugal in 2025. We're certain that you'll have another incredible experience with your package.

Posted 2 months ago

“This is our first booking through Luxury Escapes: a 3 week at at Nora Buri in Koh Samui. We loved it. From our own private pool to the gym to the most kind and generous staff members. We would highly recommend it!”

Posted 2 months ago

Hi there, thank you so much for your glowing 5-star review! We truly appreciate your feedback and are thrilled to hear that you loved your first booking with us at Nora Buri in Koh Samui. It sounds like you had an amazing experience, from enjoying your own private pool to making use of the gym facilities. It's also great that the hotel staff were kind and generous during your stay.

Posted 2 months ago

“Ease of doing business. When I had a query it was answered promptly. Very unsure of using an online company but turned out they were more helpful than the instore company that I usually use. Special thanks to staff, Rowah E and Vynka B.”

Posted 2 months ago

Hi Colleen, thank you for your 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted to know that both Rowah E and Vynka B were able to address your query promptly and provide you with exceptional customer service. They are valued members of our team, and we are thrilled that their assistance made a difference during your interaction with us.

Posted 2 months ago

“First time using luxury escapes and was not disappointed. We got a great deal for the Banyan tree in Bangkok and the extras included in the package were super useful. Easy and straightforward to make the booking, no issues whatsoever. I would suggest to always check against other online providers to make sure you are getting the best deal if you have a particular hotel in mind but sometimes they really do have amazing offers here. Just waiting now to find my next holiday destination on Luxury escapes!”

Posted 2 months ago

Hi Andra, Thank you so much for your amazing 5-star review. We are thrilled to hear that you had a fantastic first experience with LE and that you were not disappointed. We hope to continue exceeding your expectations in the future, and we can't wait to see where your next escape takes you!

Posted 2 months ago

“Suyog was extremely helpful and made it happen when I needed assistance to change my dates. Thank you Suyog! 😊”

Posted 2 months ago

Thank you so much for giving Suyog a fantastic 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience.

Posted 2 months ago

“Absolutely love Luxury escapes have used at least 10 plus trips and we could not be happier The Prices could not be better BUT MORE IMPORTANTLY WHAT THEY PROMISE IS VERY ACCURATE AND THEY WORK WITH YOU to make your perfect holiday.Excellent Service and very accommodating!”

Posted 2 months ago

Thank you so much for your amazing 5-star rating of Luxury Escapes! We truly appreciate your loyalty and trust in us. We are thrilled to hear that you couldn't be happier with your experiences with us on all your escapes!

Posted 2 months ago

“Great customer service from Emily V and will definitely book through Luxury Escapes again. Best prices and inclusions can’t be beaten”

Posted 3 months ago

Thank you so much for your 5-star rating of Luxury Escapes! We are truly thrilled that you had an outstanding experience with us and Emily.

Posted 3 months ago

“I would always use Luxury escapes now for long haul holidays, their many inclusions make the difference between choosing them over another holiday company. Easy to navigate website and competitive pricing.”

Posted 3 months ago

Thank you so much for your outstanding 5-star rating of Luxury Escapes! We are thrilled to hear that you enjoyed your experience with us and that you would now choose Luxury Escapes for your long haul holidays.

Posted 3 months ago

“Good to inform u that Tanya was really very very helpful in solving my booking problem....a big thanks to her 😀”

Posted 3 months ago

Dear Aashish,Thank you so much for your fantastic 5-star rating of Luxury Escapes! We are thrilled to hear that you had a wonderful experience with us. Your support means the world to our team!

Posted 3 months ago

“Excellent customer service from Iris using the company’s WhatsApp service. I was replied to within a couple of minutes and promptly had my issue fixed. Grabbed a great deal and looking forward to my holiday! Thanks again Iris and Luxury Escapes.”

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Luxury Escapes! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with Iris.

Posted 3 months ago

“Fantastic added value package at a great price. Great customer service.”

Posted 3 months ago

Thank you, Chris, for your outstanding 5-star rating of Luxury Escapes! We appreciate your feedback and are delighted to hear that you had a fantastic experience with us.

Posted 3 months ago

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Luxury Escapes is rated 4.9 based on 3,791 reviews