Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Recently I had to reschedule my booking due to the passing of a family member. The customer service that I received from Justin G, Ava L & Hellwest G was 10/10. Kind, empathetic, understanding & extremely helpful. My booking was rescheduled without drama and in a very timely manner. I have booked with Luxury Escapes on numerous occasions and always found them terrific. Always a pleasure and happy to recommend.”

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Posted 4 months ago

Thank you very much for your 5-star review, Frenchie! We're so sorry to hear about your loss, but we're glad that Justin, Ava, and Helwest could provide you with the support you needed. It means a lot to us to know that you've consistently had great experiences with LE. We truly appreciate your recommendation and look forward to welcoming you back for your next adventure!

Posted 4 months ago

“Thank you Danielle for your fantastic service and support. We really appreciate that you went out of your way to help us. Looking forward to our Luxury Escapes holiday next year.”

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Posted 4 months ago

Thank you so much for your wonderful review, Michael! We're thrilled to hear that Danielle provided you with fantastic service and support. It’s our pleasure to go the extra mile for our customers. We hope you'll have an amazing escape next year!

Posted 4 months ago

“I recently had the pleasure of booking a trip through Luxury Escapes and received exceptional service from Lychota M. Their assistance in changing my booking was incredible, making the entire process smooth and stress-free. I highly recommend Luxury Escapes for their outstanding service, especially the support provided by Lychota”

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Posted 5 months ago

Thank you for sharing your positive experience! We're so glad to hear Lychota M made your booking change smooth and stress-free. We truly appreciate your recommendation and will be sure to pass along your kind words to Lychota. We look forward to helping with your future travels! 😊🌟

Posted 5 months ago

“The personalized advice and strategic insights from Trade Crypts have transformed my investment portfolio. Their team took the time to understand my goals and risk tolerance, providing tailored guidance that has yielded impressive results."”

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Posted 5 months ago

“We were trying to co-ordinate 2 luxury escapes which took time and when i went back to the first one the dates we needed were no longer available. Iris made this happen for us, very prompt and efficient, thank you Iris”

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Posted 6 months ago

Hi Joanne, thank you so much for your wonderful 5-star review! We're glad to hear that Iris was able to coordinate your luxury escapes efficiently and effectively. It's great to know that you can now enjoy your trips without any hassle. Happy travels!

Posted 6 months ago

“Made a mistake with the date when booking myself on a LE to meet my family, Iris was fantastic helping to resolve it so we can go at the same time as they’ve booked! Can’t wait for our trip now! Thanks!”

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Posted 6 months ago

Hi Rob, thank you for your fantastic 5-star review! We're glad to hear that Iris was able to help you resolve your booking mistake so quickly. It sounds like you’re all set for an amazing trip. Safe travels and enjoy every moment!

Posted 6 months ago

“I ordered a scoopon adventure for my grandson and Iris promptly fixed up my mistake. Thank you :Iris"”

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Posted 7 months ago

Hi there, thank you for your 5-star review! We're delighted to hear that your concerns were promptly addressed and that you had a smooth interaction with Iris.

Posted 7 months ago

“Just returned from an extremely enjoyable trip to xyz. LE have partnered with a beautiful property and have excellent customer service. Thank you to Gemma for her being extremely helpful and polite when assisting with my booking enquiries ⭐️⭐️⭐️⭐️⭐️”

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Posted 9 months ago

Hi Lee, thank you so much for your wonderful 5-star review! We're pleased to hear you had such an enjoyable trip and that our customer service, especially Gemma's assistance, met your expectations. Your feedback means a lot to us!

Posted 9 months ago

“We had Bill H as our assistant and he was fantastic. Did everything he could to help us, was polite and worked out the perfect result for us. Very knowledgeable and great at his job.”

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Posted 9 months ago

Hi Gary, thank you for your glowing 5-star review. We’re so pleased to hear that Bill H was able to assist you so well and that you felt well taken care of during your experience.

Posted 9 months ago

“First class customer service received from IRIS D at Scoopon. We had an urgent problem and it was sorted out within hours.. very refreshing to have such a positive response and so very helpful at a difficult time.”

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Posted 9 months ago

Hi Paul, thank you so much for your 5-star review. We're thrilled to hear that Iris D provided you with first-class customer service and was able to resolve your urgent issue so swiftly. We appreciate your feedback!

Posted 9 months ago

“I just had a small issue with booking a holiday and Lychota was so efficient in helping resolve the issue instantly. I was impressed with the service thank you”

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Posted 9 months ago

Hi there! thank you for your fantastic 5-star review. We're delighted to hear that Lychota was able to resolve your booking issue efficiently.

Posted 9 months ago

“Second escape so far and with emails and now app it’s so easy price such savings. Phone service ring back handy for any questions as I am a senior. So friendly and helpful.”

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Posted 9 months ago

Hi there! Thank you so much for your fantastic 5-star review. We're thrilled to hear that you found our app and email communication convenient and helpful. It's wonderful that our phone service was able to assist you as well, and we appreciate your kind words about our team’s friendliness. Looking forward to your next escape!

Posted 9 months ago

“Friendly quick response”

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Posted 10 months ago

Hi there, thank you so much for your 5-star review. Your kind words regarding our service mean the world to us, and we are delighted that you found our response to be friendly and quick.

Posted 10 months ago

“Michelle has been of great help to my wife and I Without her support we could have had a few problems Thank you Michelle”

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Posted 10 months ago

Thank you, Keith, for your exceptional 5-star review! We are delighted to hear that Michelle provided excellent assistance. We look forward to serving you again in the near future.

Posted 10 months ago

“Iris was incredibly helpful in completing some data gaps in our booking - well done and thank you.”

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Posted 10 months ago

Thank you so much, Saminda, for your 5-star review! We are pleased to hear that Iris was incredibly helpful in completing some data gaps in your booking.

Posted 10 months ago

“Received exceptional service after reaching out to Luxury Escapes at midnight as a result of our Rex flight being cancelled the night before we were to check into our resort. Sebastian who took my call contacted our resort and then suggested booking another flight through their flight centre. All organised and completed in short time and we got to our resort on time”

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Posted 11 months ago

Hi there, thank you so much for your 5-star review! We're thrilled to know that Sebastian was able to assist you when your flight was cancelled, and that he promptly contacted your resort and suggested booking another flight through our flight team. It's fantastic to hear that everything was organised and completed in such a short time, ensuring that you were able to reach your resort on time.

Posted 11 months ago

“I was very impressed by the prompt service I received from Iris for the change of my booking due to cancellation of the flight by Vistara Airways. She was very efficient in helping me with the hotel in Maldives to change my booking to the date they were seats on the flight as due to the flight cancellation the next flight had very few seats available and Iris got the change done and confirmed in a very short time. I have been booking with Luxury Escapes for a few years now and have always found your customer service to be to notch. I look forward to booking with you the next time I am travelling. Thank you.”

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Posted 11 months ago

Dear Rahul,Thank you for taking the time to leave us a 5-star rating. We truly appreciate your support and continued trust in Luxury Escapes. We are thrilled to hear that you had a great experience with our customer service, particularly with Iris. We have shared your wonderful feedback with her, and she was delighted to know that she was able to assist you efficiently with the change of your booking. We understand how frustrating flight cancellations can be, but we are glad that Iris was able to secure your new booking in the Maldives on such short notice. Providing prompt and excellent service is something we take pride in, and it's great to know that we could meet your expectations. Thank you for your loyalty and for choosing Luxury Escapes for your travel needs. We look forward to serving you again in the future. Best regards, The Luxury Escapes Team

Posted 11 months ago

“I cannot speak more highly of the services I received from the staff of Luxury Escapes, initially from Jonathan O, Lauren S and, last and but not least, Scott F for playing a huge role in achieving an unbelievable outcome. The Customer Support Team were extremly helpful and communicated well particularly Scott F who was efficient, professional and deligent and went that extra mile to help me to finally achieve the result that I did not expect and I must sincerely thank him for that. The small print in the LE Rules and Regulations indicated that I did not have an option to get a full refund ($16,275.00 approx) when I wanted to cancel a booking for October 2024 due to circumstances beyond my control. After pleading my case (which Scott assisted with understanding and expedience) LE offered an 80% refund and 20% forfeiture in fees, but after providing documentation to prove my case I was granted a 90% refund and 10% LE credit to be used at a later date. I was relieved with this most welcome result - it definitely help eliminate all the stress I was experiencing at the time. Thanks once again, Scott. I must point out that I have been dealing with LE for a long, long time, probably since its inception and I have always found their services top notch. It's a huge plus when one deals with real people over the phone, who speak the lingo efficiently, are deligent, understanding and produce produce positive results. Thank you LE - I will utilising your services as soon as I am in a position to do so.”

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Posted 1 year ago

Hi Wanda, thank you so much for your 5-star review. We truly appreciate your kind words and we're thrilled to hear about your positive experience with our staff. We are delighted to hear that Jonathan O, Lauren S, and Scott F played a significant role in ensuring you had an extraordinary outcome. We agree that our Customer Support Team, especially Scott F, goes above and beyond to provide efficient, professional, and diligent assistance. We are grateful for Scott's commitment in helping you achieve an unexpected and favorable outcome. We understand that the small print in our Rules and Regulations may sometimes be limiting, but we are glad that we were able to work with you in finding a resolution. It's fantastic to hear that our team granted you a 90% refund and 10% credit for future use after understanding and considering your circumstances. We appreciate your loyalty as a long-time customer of LE. We strive to provide top-notch services, and it's gratifying to know that your interactions with our team have always been positive. Our aim is to make sure you feel understood, supported, and satisfied. Thank you once again for your kind words and your continued trust in LE. We look forward to seeing you on many more escapes.

Posted 1 year ago

“We loved our 3 night stay at the Memoire Palace Cambodia. It was a beautiful place with supreme service from everyone. We were upgraded which made it even nicer. Thankyou Luxury Escapes for finding this gem!”

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Posted 1 year ago

Hi Christine, Thank you so much for your 5-star review! We greatly appreciate your feedback and are thrilled to hear about your wonderful experience at the Memoire Palace Cambodia. It's delightful to know that you loved your 3-night stay at this beautiful property, and we're glad the supreme service (including the upgrade) provided by everyone surpassed your expectations.

Posted 1 year ago

“Thank you to Iris customer service who promptly responded n sorted out my issue with a couple of hours much appreciated”

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Posted 1 year ago

Thank you so much for your glowing 5-star review! We truly appreciate your kind words and positive feedback and will share this with Iris.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews