Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I booked 2 getaways and cancelled one to my credit card but received notification that my payment was refunded as a credit. This was not the option I selected so I contacted Iris at LE who sorted this out for me and advised my credit card would be refunded upto 5 days later.”

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Posted 5 months ago

Hi there, thank you for your review! We're glad to hear that Iris was able to sort out the refund situation for you promptly. We always strive for a seamless experience, and your feedback helps us improve further.

Posted 5 months ago

“We have just completed our Ultimate Japan holiday. Before we left we were most alarmed to read 2 separate very scathing reviews for this same tour. After calls to LE voicing these concerns, we headed off Well, all we can say, is it’s been wonderful. Our guide Tom has been patient with all our queries, he has given us much detail of ancient Japanese history as we travelled along and has a good humour too. Thanks you Tom The scenery has been brilliant, the cities a marvellous contrast to the autumn colours and ancient temples the hotels have been good, one in particular spectacular in the mountains Hotels not close to main city precincts but that’s usually so and after a full and hectic day,chill out time is good. For the more adventurous you can catch train back to cities night life. You need energy as it gets hectic towards the end, It’s been fabulous”

Helpful Report

Posted 8 months ago

Hi Noeline, thank you so much for sharing your experience with us! We're glad to hear that your Japan holiday exceeded your expectations and that Tom was able to enhance your journey with his expertise and humor. It sounds like you had a wonderful time exploring the breathtaking scenery and contrasting cities. We appreciate your understanding about the hotel locations and are pleased that you enjoyed some chill-out time. It seems like you truly embraced the adventure! Hope to see you on another LE escape soon!

Posted 8 months ago

“We booked a 7 night Luxury scape package at the Grand Hyatt in Nusa Dua Bali with meals and drinks package. A few thing to note that are not in the fine print: Not everything on restaurant menus is part of the meals package, including water which we had to pay for. The daily free flow drinks was limited to basic drinks only - no cocktails or high end spirits. The free half hour massage at the spa was only for a foot massage and nothing else. Recommendation is to ask about each inclusion first before paying and not assume! Luxury Excapes don’t include this info in the fine print.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for your review and we appreciate your constructive feedback regarding the inclusions. We are sorry for any confusion or misunderstanding regarding the meals and drinks package. We have passed on your feedback to the relevant Luxury Escapes teams for review.

Posted 1 year ago

“We had booked a resort in Nusa Dua, Bali, in October’24 based on recommendations from friends.Sadly, was devastating to be advised by Luxury Escapes that the resort was closing In October & thus our booking would be cancelled. However, with great assistance from Lauren S & Riley L, they were able to provide us with a list of alternate venues that matched our pre paid flight dates and gave us similar benefits. We eventually settled on another resort in Nusa Dua, which was actually cheaper! Special thanks to Lauren S & Riley L for their professionalism in helping us through this difficult process. We just hope that the reality matches the promises of the alternate venue as this is our first trip to Bali.”

Helpful Report

Posted 1 year ago

Dear Tez & Di, thank you so much for sharing your positive experience with us. We are sorry to hear about the unexpected closure of the resort you had originally booked in Nusa Dua, Bali. We understand how disappointing and devastating this news must have been for you. However, we are glad to hear that our team members, Lauren S and Riley L, were able to assist you in finding alternative venues that matched your pre-paid flight dates and provided similar benefits. It's great to know that you ultimately found another resort in Nusa Dua that was even cheaper! We hope that your first trip to Bali exceeds your expectations and that you will have a fantastic time!

Posted 1 year ago

“I was happy with staff on the phone when I did booking and very helpful but , two weeks before our flight my husband had to go to hospitals for heat issues he had , We were not sure we can go or not , I called Luxury escape , and asked them if we can delay or give us credit , they keep saying no , go and claim on your insurance , . Few time I asked staff please let me talk to your manager ,, they keep saying we have no manager or they are busy we get them to call you , but that never happened . , it was supposed to be holidays but I had so much stress I couldn’t believe”

Helpful Report

Posted 1 year ago

Thank you so much for your review. We're sorry to hear that you had a stressful experience when you contacted us about delaying or getting a credit on your booking. Rest assured that we take all customer feedback seriously, and will use your comments as learning points in how we can improve our services. Thank you for sharing your experience with us.

Posted 1 year ago

“Unfortunately I had to cancel my booking to Vietnam last minute where the accommodation was booked through Luxury Escapes. After my initial requests to Luxury Escapes customer support were not so responsive once I got onto Natasha K she was more than helpful and very responsive. Thanks to Natasha I will be glad to use Luxury Escapes again.”

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Posted 1 year ago

Thank you for this 5-star review. We're so glad that Natasha was able to assist in such a helpful and responsive way.

Posted 1 year ago

“Tammie R was very helpful in sorting out a refund for our accomodation, fixing it up within the day after we had waited a long time and had no response from others.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're glad to hear that Tammie was able to assist you with your refund and will share your feedback with the team.

Posted 1 year ago

“Thank you Natasha for sorting out our booking problem yesterday. Your patience and understanding was very much appreciated.”

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Posted 1 year ago

Thank you Nola for your 4 star review of Luxury Escapes! We appreciate your positive feedback. And thank you, Natasha, for sorting out our booking problem yesterday. Your patience and understanding was very much appreciated.

Posted 1 year ago

“I always find the staff helpful, and Tammie R was friendly and cheerful.”

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Posted 1 year ago

Thank you for your review. We're glad to hear that you had a positive experience, and that you found Tammie R friendly and cheerful. Thank you again for your feedback!

Posted 1 year ago

“Eccelesia, was very competent in his role and did everything he could to deal with our query. I had sent numerous emails to hotel to sort out airport transfer and had no response . Eccelesia sent email to hotel CC’d me in, i still never heard anything until I contacted them again when they responded within an hour . Eccelesia kept in contact with me at all times to make sure I was happy etc.”

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Posted 1 year ago

Thank you so much for your 4 star rating of Luxury Escapes. We are especially grateful for your kind words regarding Eccelesia.

Posted 1 year ago

“The Luxury Escape staff member was very good and explained why I didn’t get the information when I booked the Canberra hotel. It was frustrating not to speak to someone sooner and was not happy that the booking did not go onto my account as it went to an Apple email account. I have booked with Luxury Escape before and had no problems.”

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Posted 1 year ago

Thank you for your 4-star rating of Luxury Escapes. We are sorry that the booking experience wasn't up to par but are happy to hear that the Luxury Escape staff member did a good job.

Posted 1 year ago

“Lisa B is a credit to your company. She was friendly and proactive in helping me resolve my query about an upcoming tour.”

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Posted 1 year ago

Thank you so much for your 4-star rating of Luxury Escapes, we value your feedback! We certainly agree that Lisa is a credit to our company.

Posted 1 year ago

“After a very frustrating 3-4 week process trying to sort out compensation, Mitchell R provide good support , and sorted the matter quickly. LE support system is very inefficient, clumsy, and frustrating”

Helpful Report

Posted 1 year ago

Thank you for rating Luxury Escapes 4 stars. We're so glad that Mitchell was able to provide a great outcome for you and also thank you for your feedback on where we can improve. We will pass this on to the team.

Posted 1 year ago

“Fantastic customer service from the entire team … thanks Mitchell R for closing the loop on our airport transfers!”

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Posted 2 years ago

Thank you for this review Ben! We love our team and we're so glad that Mitchell was helpful with your transfers in this instance. We will share this with the team.

Posted 2 years ago

“Jessica M in the Customer Service Team was very helpful. Even though the outcome wasn't exactly what I'd hoped for, Jessica did everything she could to ensure the best outcome given my circumstances and arranged a credit to my account for future use.”

Helpful Report

Posted 2 years ago

Thank you so much for your review. We're glad to hear that you had a positive experience with Jessica M. We look forward to seeing where your next escape takes you.

Posted 2 years ago

“Thanks Brooke L very helpful”

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Posted 2 years ago

Thank you Brian for your positive review! Great to hear that Brooke was very helpful with your request.

Posted 2 years ago

“Excellent help from Natalie”

Helpful Report

Posted 2 years ago

Hi there, thank you for your positive feedback! We are glad to hear that you received excellent help from Natalie.

Posted 2 years ago

“Greatly appreciated the desire to understand the problem. Helped us understand, and removed the confusion we had. Helped us think the misunderstanding we had was reasonable, and didn't treat us though we were foolish. At the end we felt like a valued customer”

Helpful Report

Posted 2 years ago

Hi there, thank you for your positive review. We are glad to hear that the team helped to clear any misunderstanding and that you felt like a valued customer.

Posted 2 years ago

“Mitchell R was great and got us the credit, unfortunately it is not showing up or the $500 credit [case no; 02988246 ] so we would like to see our credit for $2,005 in our account, also there is no mention of up coming holidays with you which we are doing on the 7th August. Please fix this problem”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Luxury Escapes, Simon. We really appreciate your feedback!

Posted 2 years ago

“Had a problem with my recent booking. Contacted LE Helpdesk and had the problem sorted very efficiently by Mikayla C. She also cheerfully assisted me with a special request with the booking. Great service.”

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Posted 2 years ago

Thank you for this lovely review Garry. Mikayla is amazing and we will be sure to share this with her and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews