I was happy with staff on the phone when I did booking and very helpful but , two weeks before our flight my husband had to go to hospitals for heat issues he had , We were not sure we can go or not , I called Luxury escape , and asked them if we can delay or give us credit , they keep saying no , go and claim on your insurance , . Few time I asked staff please let me talk to your manager ,, they keep saying we have no manager or they are busy we get them to call you , but that never happened . , it was supposed to be holidays but I had so much stress I couldn’t believe