Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a problem with my travel insurance 2 weeks before flying out so very stressed but Elias was able to assist me until the issue was resolved. Elias kept in contact with me via email and phone to update me every step of the way. Elias was easy to talk to, patient and very helpful. Only negative thing is having to wait 1-2 hours on the phone to talk to someone but glad they're available 24/7.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to share your experience. We are glad that Elias was able to resolve your concerns and we apologise for the wait time on the phone - we'll pass this feedback on. Kind regards, Luxury Escapes

Posted 3 years ago

“The customer service was prompt and helpful, they got back to me at every stage of our transaction and kept me up to date with where things were at with my enquiry”

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Posted 3 years ago

Hi Nicole, thank you for your review. Great to hear that the support team was helpful and prompt with your query. Kind regards, Luxury Escapes

Posted 3 years ago

“Would like to thank Ralph he was so helpful he made our booking so easy he really knows his job so thank you ralph”

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Posted 3 years ago

Thanks for sharing! We hope to see you on some wonderful Escapes in the future

Posted 3 years ago

“Responded to my request, and able to resolve with positive outcome.”

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Posted 3 years ago

Hi there, thank you for sharing your experience - glad you had a positive outcome. Kind regards, Luxury Escapes

Posted 3 years ago

“Due to the COVID travel restrictions, and the difficulties of getting entrance to Queensland during this time, we were unable to rebook our holiday in time, as the resort filled up and there were no more available dates. I contacted Customer Service, and although it took an email and two phone calls to even get through, I spoke to Lachie, who quickly arranged for the resort to issue a cancellation, which resulted in a credit for future holidays.”

Helpful Report

Posted 3 years ago

Hi Ken, thank you for sharing your positive review. Glad to know that Lachie was able to arrange a credit for you. We look forward to seeing where your next holiday takes you. Kind regards, Luxury Escapes

Posted 3 years ago

“Nothing but good experience with Luxury Escapes. Changed our location due to Corvid 19 could not have been easier. Recommended them highly. 'Natalie' went the extra mile with change of date and venue for us.”

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Posted 3 years ago

Hi Steve, thank you for your positive review. It's so nice to hear that Natalie went the extra mile to assist you. Kind regards, Luxury Escapes

Posted 3 years ago

“They made it very easy to deal with a problem we had because of Covid, and we now have a credit we can use on a future booking Thank you Kylie T for your help and prompt reply.”

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Posted 3 years ago

What a lovely review to read – thank you so much for sharing with us. We look forward to seeing the escapes you go on in the future

Posted 3 years ago

“I have just completed my booking for a fantastic holiday in Phuket. Absolutely brilliant price. Lychota was very helpful, friendly and efficient. A pleasure to talk too. Would definitely use Luxury Escapes again. Thank you Lychota for all your help.”

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Posted 3 years ago

We are very happy to read that our team provided exceptional support. Thank you for taking the time to leave your feedback on your experience, it is certainly appreciated.

Posted 3 years ago

“I spoke with Natalie this afternoon about changing our booking in Sydney in January. Not only was she most pleasant but was able to solve our problem quickly and efficiently. Dealing with Luxury Escapes has always been a pleasure.”

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Posted 3 years ago

We are very happy to read that our team provided exceptional support. Thank you for taking the time to leave your feedback on your experience, it is certainly appreciated.

Posted 3 years ago

“We had trouble printing off our gift certificate,the help we received was wonderful.We got our certificate printed off. Thank you Luxury Escapes”

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Posted 3 years ago

Hi Lynne, thank you for sharing your experience. Happy you were able to get your query resolved. Kind regards, Luxury Escapes

Posted 3 years ago

“Bought a package about 12 months ago I hadn’t booked our trip yet , and we decided we no longer wanted to go to the destination of the package , I asked for a credit so we may use it on a different holiday of our choice , we got a full credit no questions asked great service”

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Posted 3 years ago

Hi Victor, thank you for your positive review. We are glad you received great service and we look forward to seeing where your next escape takes you. Kind regards, LE

Posted 3 years ago

“changed hotel booking date because of medical need. very helpful”

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Posted 3 years ago

Hi Tony, thank you for sharing your positive feedback. Great to know you received helpful service. Kind regards, Luxury Escapes

Posted 3 years ago

“I couldn't re-book on line which was frustrating but Nik B in customer services was very helpful and quick to sort the problem”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are happy to hear that Nik B was very helpful and sorted your problem quickly. Kind regards, Luxury Escapes

Posted 3 years ago

“Ralph was really good at getting our booking sorted for us. Great service :)”

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Posted 3 years ago

Hi there, thank you for sharing your positive experience. Glad Raph provided great service. Kind regards, Luxury Escapes

Posted 3 years ago

“Lychota was amazing and very helpful and I can't thank her enough for her assistance. it was just a shame on the delay from my initial inquiry due to such high volume of inquiries. I was on hold for 2.5hrs before I finally hung up and sent an email instead. it all turned out great in the end and I love these holiday specials and have used many deals and will continue to use Luxury escapes for my holidays. there is no better deals!”

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Posted 3 years ago

Hi Leonie, thank you for sharing your experience. We are sorry you had trouble getting through via phone, nevertheless, we are glad to hear Lychota was amazing and helpful with your concerns overall. Kind regards, Luxury Escapes

Posted 3 years ago

“Luchota was very helpful and knew all the information to solve my problem”

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Posted 3 years ago

Thank you for taking the time to leave a review. We really do value and appreciate you taking the time to leave your feedback on your most recent experience with us

Posted 3 years ago

“Natalie from Luxury Escapes went to great lengths to enable us to have our summer holiday after we had to cancel it recently due to Covid restrictions. Very grateful.”

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Posted 3 years ago

Hi Matthew, thank you for your positive review. We are pleased to hear that Natalie helped to book your summer holiday. We hope you'll have an enjoyable one when the time comes. Kind regards, Luxury Escapes

Posted 3 years ago

“Elias tried his hardest to get the deal we wanted in Melbourne but due to Covid restrictions etc., etc., he was unable too, which was a shame but he continued throughout to keep in touch with me by telephone and email to try and resolve the situation. We got a full credit to use at a later date.”

Helpful Report

Posted 3 years ago

Hi Lyn, thank you for sharing your review. It's good to hear that Elias helped and was able to resolve your situation with a credit. Kind regards, Luxury Escapes

Posted 3 years ago

“Lychota resolved my booking circumstances without problems. COVID-19 made my travel plans unworkable, thankfully Lychota understood and was able to negotiate with the hotel to a happy outcome.”

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Posted 3 years ago

Hi David, thank you for sharing your experience. We are glad that Lychota helped resolve your booking issues and you are happy with the outcome. Kind regards, Luxury Escapes

Posted 3 years ago

“After over 11 hours in total on hold for LE I had very little to feel positive about till Lychota took over our file. We had had a number of bookings cancelled by lockdown and Lychota worked through the new dates and bookings...even responding to emails after her official work day finished to make sure it didn't drag on any longer. It should have been no surprise to LE that once travel opened up they would need a surge workforce so to leave customers on hold for literally hours when they had already paid for cancelled holidays was a customer service low.....and we are most grateful that we finally had the help of Lychota who delivers excellent customer service..”

Helpful Report

Posted 3 years ago

Hi Anne, thank you for taking the time to share your experience. We apologise for the long hold time and we'll pass your feedback on to the management team. We are glad that you were happy with Lychota's service overall. Kind regards, Luxury Escapes

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews