Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We had an Escape booked in Milawa, Victoria that had already been deferred once & which now required us to lock-in an alternative booking date by 30/09 for use by 24/12, which we couldn't do due to the Victorian Government's current Covid lockdown of Melbourne. I called LE to discuss & left a message for them to call me back. Clare from LE called me back to discuss our problem & suggested we apply for a Refund Credit which we could put towards or use for any LE over the next 18 months. We agreed that this was the best option, so Clare kindly offered to complete the process for us. We would have given 5 stars if the Escape we had booked could have been deferred again.”

Helpful Report

Posted 3 years ago

Hi Charles & Lyndall, thank you for sharing your review. We are sorry you couldn't defer your escape again to Milawa, however, it's nice to see that Clare was able to arrange a credit for you. Kind regards, Luxury Escapes

Posted 3 years ago

“Probably mixed from me but mostly good. A Broome Luxury Escape in May this year was amazing and great value for money. Up until now we have been lucky to get either a refund or credit on Escapes which have had to be cancelled due to Covid. We had one booked in Brisbane for September this year but unable to go. Refund refused nd we have put it on hold until 2022. I probably would not book anything outside Australia.”

Helpful Report

Posted 3 years ago

Hi Vicki, Thank you for taking the time to leave your review and we are pleased to hear that you have mostly had positive experiences with Luxury Escapes. In regards to your booking for Brisbane we should be able to provide a couple of options if Travel is affected by COVID. We will reach out via email to further assist with this one. Kind Regards, Luxury Escapes

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews