Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great value for money and customer service. The booking process was effortless and everything was covered. This is my type of holiday, the whole family enjoyed it. I’m looking for our next family holiday with Luxury Escapes.”

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Posted 2 years ago

Hi Maria, thank you for your positive review. We couldn't be happier knowing that your overall experience ha been great. We look forward to seeing where your next family holiday takes you!

Posted 2 years ago

“After ringing platinum group Jennifer was so helpful getting my credit refunded , to be honest I wasn’t expecting such great service so extremely impressed with how Jennifer handled the situation”

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Posted 2 years ago

Hi Leesa, thank you for sending through this review. Jennifer is amazing and we're glad that she exceeded expectations. We will share this with Jennifer and the team.

Posted 2 years ago

“Bella M was very efficient and helpfull. She investigated and found answers to all my questions!! Thank you Bella!!!”

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Posted 2 years ago

Hi E Osborne, thank you for this review. Bella is a star and we will pass this on to her and the team.

Posted 2 years ago

“Gavin S was excellent to deal with. Returned call with info as promised, changed flight plans and offered to do more. What you hope for but don't always get.”

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Posted 2 years ago

Hi there, thank you for your positive review. Great to hear that Gavin was excellent to deal with.

Posted 2 years ago

“thanks to Gavin S for sorting out problems with my booking at Lancemore Crossley. I feel confident that Luxury Escapes is a great company to deal with and provides value for money”

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Posted 2 years ago

Hi Stephen, thank you for your positive review. It's so nice to hear that Gavin was able to sort out your concerns. We appreciate your feedback.

Posted 2 years ago

“It was great to get a message from Luxury Escapes with my request for my E Tickets, special thanks to Bella M for making it happen. Great work Bella. Elias F”

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Posted 2 years ago

Hi Elias, thank you for sending through this review. We will pass this on to Bella and the team.

Posted 2 years ago

“Bella M was most helpful today on the phone, thank you very much. However, I did email Michael a few times re our booking & got no response whatsoever.”

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Posted 2 years ago

Hi there, thank you for sharing your experience. Glad that Bella was able to help make your experience a positive one.

Posted 2 years ago

“only concern was the time it took to confirm the credit . given the due date 16/1/2023 had past . Other wie service very good”

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Posted 2 years ago

Hi Peter, we're happy to hear that the team offered very good service in assisting you. Thank you for this review

Posted 2 years ago

“Jennifer was most hopeful with my arrangements. Highly recommended.”

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Posted 2 years ago

Hi there, thank you for your positive review and recommendation. Glad to know that Jennifer was very helpful in assisting you.

Posted 2 years ago

“Well I have found the 2 times that I have had to call the girls on the phone have been lovely and helpful. The only thing that upset me is how The Hyatt in Brisbane declined my daughter in laws booking as they said they had there quota. I know this is not Luxury Escapes fault, but I think things like this should never happen once you purchase the accommodation. My credit was sent to me straight away so at least I didn't have to wait long for that. Please this is nothing against Luxury Escape as they have been really very good so”

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Posted 2 years ago

Hi Bronwyn, thank you for your positive review. We are sorry for the experience you had at Hyatt Brisbane, however, we are glad that your experience with our support team has been positive.

Posted 2 years ago

“We had trouble tying to lock in dates on the website, so after ringing Luxury Escapes and speaking with Dilara, she was able to sort it out for us and confirm the correct dates. Nothing was a problem and she was extremely helpful”

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Posted 2 years ago

Hi Sue, thank you for your positive review. We are glad to hear that Dilara was helpful and able to sort out your concerns.

Posted 2 years ago

“Josephine was very helpful in resolving my problem. I did not receive the voucher for dining that was included in my package, and I was becoming quite anxious about it. However, I have now received it, and I thank Josephine sincerely for her assistance.”

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Posted 2 years ago

Hi Bernadette, thank you for your positive review. We are glad to know that Josephine was able to resolve your concerns.

Posted 2 years ago

“Portia, Listened to my explanation and despite being well outside the time limit for alterations took care of everything on my behalf. I would recommend LE to my friends. My only complasint is that this is the second time I have had to give this review.”

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Posted 2 years ago

Hi Ken, thank you for sending through this review of Portia. She is a star

Posted 2 years ago

“Good to deal with.”

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Posted 2 years ago

Thank you for your positive review Lynette

Posted 2 years ago

“Everything was amazing except at the Hotel ,there was certain limitations on meals that was not fair for the price we paid.”

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Posted 2 years ago

Hi there, thank you for your review. Glad to note that your overall experience was a positive one. We will pass on your feedback regarding the meal limitations.

Posted 2 years ago

“All great. Some of the meals included details are a bit lacking ie meals included should be stated as hotels limited menu not full la carte”

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Posted 2 years ago

Hi Helen, thank you for leaving this review and for your feedback. We will pass this on to the relevant Luxury Escapes teams

Posted 2 years ago

“Very nice experience and great family holidays with Luxury Escapes.”

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Posted 2 years ago

Hi Frank, thank you for this review!

Posted 2 years ago

“Because of COVID we postponed twice before being able to travel. Each time it was no problem changing the dates. Great stuff. A day excursion we had booked was not conveyed to the company. But a refund was organised promptly. Very good service that’s why we use luxury escapes.”

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Posted 2 years ago

Hi Bruce, thank you for your positive review. We are glad to hear that your concerns were resolved promptly.

Posted 2 years ago

“Suzi D. was excellent, professional and followed up promptly. She deserves 5 stars. Had to cancel a trip but Suzi arranged for travel credit promptly. She was helpful and pleasant. I took 1 star off as it is very hard to reach Luxury Escapes via phone. But I felt it was much better to talk to a live person via phone than via email.”

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Posted 2 years ago

Hi there, thank you for your positive review. We are sorry you had difficulty reaching us via phone, however, we are glad to know that Suzi was very helpful and assisted you promptly.

Posted 2 years ago

“Great holidays wide range to choose from value for money”

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Posted 2 years ago

Hi Gail, thank you for this great review!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews