Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We had holiday booked in Broadbeach in November, but couldn't go because the Queensland Government denied entry to visitors from Melbourne because of COVID restrictions (even to the fully vaccinated). As a result we needed to cancel our reservation, but found it impossible to do via the Scoopon call centre, despite holding for hours at a time over 10 days. By pure chance, I managed to connect to Jackie Worth via LinkedIn, and she was amazing. She took over managing the problem, and achieved a great outcome within 2 days. We are so grateful, especially since she did it on her birthday and on a public holiday in Melbourne. This has turned us from disgruntled to loyal Luxury Escapes supporters, looking forward to our next holiday. We couldn't praise Jackie for highly!”

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Posted 3 years ago

We are very happy to read that our team provided exceptional support. Thank you for taking the time to leave your feedback on your experience, it is certainly appreciated. We look forward to sharing this with Jackie and the team

Posted 3 years ago

“While Luxury Escapes is really hard to contact (we waited for call backs that didn't happen for 2 days), once you finally get to speak to someone everything changes. Jackie quickly and smoothly resolved the situation to our satisfaction in a 2 minute call.”

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Posted 3 years ago

Hi Jean, thank you for your positive review. We are pleased to hear that Jackie resolved your concerns quickly and you are happy with the service. Kind regards, Luxury Escapes

Posted 3 years ago

“Very prompt response by Natalie She followed up the email and responded in a timely manner.”

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Posted 3 years ago

Hi Grace, thank you for your positive review. Glad to hear that Natalie was prompt and responded to your query in a timely manner. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie from the flight support was most helpful and Ajan was also a great help. It has been quite challenging getting in touch with customer support in the last 6 days. I’ve waited over 3 hours x 4 times and every time I was no. 2 or 1 in the queue I got cut off. No one returned my call - left over 10 requests. But overall my frustration’s gone when I spoke to Natalie and another lady I spoke to at flight support helping me with my frequent flyer.”

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Posted 3 years ago

Hi Catherine, thank you for your review. We apologise that you had difficulty reaching us. We are happy to note that your experience with Ajan and Natalie has been positive overall. Kind regards, Luxury Escapes

Posted 3 years ago

“After numerous attempts, Korey was able to resolve the issue promptly and communicated in writing with the outcome. Thankyou Korey. However, I do want to give feedback at poor management of customer service. The on hold times is ridiculous, once I was caller 43 in the queue. Another time I was not offered a call back but rather a message stating it would be possible to return the call for the day. Numerous email attempts are unanswered. This is poor service and disappointing. As a longer time customer, I now have lost confidence in trusting booking future packages with LE. I understand COVID has played a big part, however I have noticed a deterioration of service slowly over the last 3 years. Thank you again Korey, it is a relief to get the matter sorted.”

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Posted 3 years ago

Hi Nina, thank you for sharing your experience. We are sorry you had trouble reaching us, however, it's good to know that Korey was able to resolve your issue promptly. We appreciate your feedback and will pass this on to the team as this is what allows us to be constantly improving our service. Kind regards, Luxury Escapes

Posted 3 years ago

“After many many many attempts to resolve my issue, Korey was most helpful.”

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Posted 3 years ago

Hi Pauline, thank you for your review. We are glad to know that Korey was helpful and resolved your concerns. Kind regards, Luxury Escapes

Posted 3 years ago

“Super happy with the outcome and ease when Natalie changes the duration of our stay. Very helpful, very happy, very quick. Well done Natalie”

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Posted 3 years ago

Hi Shannon, thank you for your positive review. We are very glad to hear you were happy with Natalie's help and the outcome she provided. Kind regards, Luxury Escapes

Posted 3 years ago

“Very prompt and delivered on expectations”

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Posted 3 years ago

Hi Chris, thank you so much for sharing your positive experience, it is greatly appreciated. Kind regards, Luxury Escapes

Posted 3 years ago

“Customer service Nik B. Was to a satisfactory n high standard.”

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Posted 3 years ago

Hi Maria, thank you so much for your positive review of Nik B - we will pass this on. Kind regards, Luxury Escapes

Posted 3 years ago

“Luxury Escapes offered excellent offers, excellent price, no refunds after few days from booking date . Because of repeated lockdowns, I have difficulties in making new bookings, specially need to book in January 2022 school holidays, but that is the only time I can have my grandchildren. I was extremely lucky to have Jackie, she worked very hard to get me the reservations, and willing to do extra in making sure it is the deals we agreed on, for my peace of mind, despite of the huge work loads at the time. For a while, I was feeling very disappointed, thought I should never book through Luxury Escapes again , but Jackie made the difference.”

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Posted 3 years ago

Hi Elizabeth, thank you for sharing your experience. We are pleased to note that Jackie helped to make your experience a pleasant one overall. Kind regards, Luxury Escapes

Posted 3 years ago

“Very pleased with Danielle's rescheduling of our booking after Peppers had been less than open with us about how Covid had affected the service they would be able to provide us. The only reason for a four, not five star rating was the long wait for a phone callback.”

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Posted 3 years ago

Hi Col, thank you for sharing your experience. We are glad to hear that Danielle was able to help reschedule your booking. We apologise for the long wait time - we will pass this feedback on to the team. Kind regards, Luxury Escapes

Posted 3 years ago

“Our booking has been quite complicated because of Covid but Kat has been very helpful and nothing has been a trouble for her. She has kept us apprised at all times of how the changes due to Covid have affected our booking. Great job.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We really do value and appreciate you taking the time to leave your feedback on your most recent experience with us

Posted 3 years ago

“Elias was most helpful with his advice on my booking.”

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Posted 3 years ago

Hi Bill, thank you for your positive review of Elias - glad he was helpful with your query.

Posted 3 years ago

“Elias was very help full and made my request easy to do”

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Posted 3 years ago

Hi there, thank you for sharing your positive review. We are glad you found Elias was very helpful with your requests. Kind regards, Luxury Escapes

Posted 3 years ago

“After spending most of the day calling the Customer Support line trying to speak to someone and being cut off several times while in the queue - I was contacted by Nik B on a call back. Despite the huge volume of calls and the pressure of the current situation, Nik was very patient, cheerful and friendly. He answered my questions very quickly reassuring me that I would be given a credit for the package I am unable to take due to Covid. I am very grateful that Nik arranged for a full credit with 18 months validity. Thank you Nik - wish all Customer Support were like you. Regards. Jennifer”

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Posted 3 years ago

Hi Jennifer, thank you for sharing your positive review. We are pleased to hear that Nik B was able to provide a great outcome for you. We look forward to seeing you on your next escape. Kind regards, Luxury Escapes

Posted 3 years ago

“Very satisfied for the manner,and prompt reply from a Elios .will use Luxury Escape when future circumstances allows”

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Posted 3 years ago

Thank you very much for sharing your review with us. It is wonderful to see that you had a positive experience

Posted 3 years ago

“Victoria has been prompt, polite and extremely helpful while we navigated our way through the changes required to my bookings. I couldn't have asked for more. So thankful and appreciative that I've been able to rebook my luxury escapes.”

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Posted 3 years ago

Hi Rachel, thank you for your review. It makes us happy knowing you were able to rebook your escapes with Victoria's assistance. Kind regards, Luxury Escapes

Posted 3 years ago

“The Customer Service and Sales teams have been great to deal with in each transaction. This is especially relevant in relation to a cancellation and credit note which was managed by Eric in the customer service team.”

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Posted 3 years ago

Hi Wendy, thank you for your 5-star review. We are very glad your recent experience with Eric has been a positive one. Kind regards, Luxury Escapes

Posted 3 years ago

“Kat was very helpful guiding us through yet another cancellation due to Covid and followed up promptly providing a good outcome under the circumstances.”

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Posted 3 years ago

Hi Jen, thank you for your 5-star review. We are very glad to know that Kat was helpful and provided a good outcome for you. Kind regards, Luxury Escapes

Posted 3 years ago

“Customer service has been very prompt and courteous. And actually answers the questions you have. I do a lot of dreaming when I read Luxury Escapes Tours and Offers. I like that they have some unusual offers - e.g Tour in Madagscar. The Escapes we have bought have been very reasonably priced for the quality. I will definitely use them again especially when lockdowns have finished. Thank you Marie.”

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Posted 3 years ago

Thank you for taking the time to leave a review and your continued support. We are so happy to hear that Marie was a great help and we look forward to providing you with more Travel Inspiration. Check our our new site with lots of great content articles (perfect for those who love to dream big!) - https://dream.luxuryescapes.com/

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews