We had holiday booked in Broadbeach in November, but couldn't go because the Queensland Government denied entry to visitors from Melbourne because of COVID restrictions (even to the fully vaccinated). As a result we needed to cancel our reservation, but found it impossible to do via the Scoopon call centre, despite holding for hours at a time over 10 days. By pure chance, I managed to connect to Jackie Worth via LinkedIn, and she was amazing. She took over managing the problem, and achieved a great outcome within 2 days. We are so grateful, especially since she did it on her birthday and on a public holiday in Melbourne. This has turned us from disgruntled to loyal Luxury Escapes supporters, looking forward to our next holiday. We couldn't praise Jackie for highly!