After over 11 hours in total on hold for LE I had very little to feel positive about till Lychota took over our file. We had had a number of bookings cancelled by lockdown and Lychota worked through the new dates and bookings...even responding to emails after her official work day finished to make sure it didn't drag on any longer. It should have been no surprise to LE that once travel opened up they would need a surge workforce so to leave customers on hold for literally hours when they had already paid for cancelled holidays was a customer service low.....and we are most grateful that we finally had the help of Lychota who delivers excellent customer service..