I cannot speak more highly of the services I received from the staff of Luxury Escapes, initially from Jonathan O, Lauren S and, last and but not least, Scott F for playing a huge role in achieving an unbelievable outcome. The Customer Support Team were extremly helpful and communicated well particularly Scott F who was efficient, professional and deligent and went that extra mile to help me to finally achieve the result that I did not expect and I must sincerely thank him for that. The small print in the LE Rules and Regulations indicated that I did not have an option to get a full refund ($16,275.00 approx) when I wanted to cancel a booking for October 2024 due to circumstances beyond my control. After pleading my case (which Scott assisted with understanding and expedience) LE offered an 80% refund and 20% forfeiture in fees, but after providing documentation to prove my case I was granted a 90% refund and 10% LE credit to be used at a later date. I was relieved with this most welcome result - it definitely help eliminate all the stress I was experiencing at the time. Thanks once again, Scott. I must point out that I have been dealing with LE for a long, long time, probably since its inception and I have always found their services top notch. It's a huge plus when one deals with real people over the phone, who speak the lingo efficiently, are deligent, understanding and produce produce positive results. Thank you LE - I will utilising your services as soon as I am in a position to do so.