Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s so crazy that the first time I became aware of Luxury Escapes, I thought it must be something dodgy. Then I came across somebody who had travelled with them and was raving about them so I booked my very first one to Thailand. So I was very anxious indeed about going that far for the first time on what I considered to be a dodgy company. So I’m telling you that everything that is offered is what you get. I was astounded at the quality of the accommodation on our first trip, and all the extras that came along with it. I thought we might be treated differently because we were on a Luxury Escapes package but no that is definitely not the case. Last week I just came back from my 12th holiday with Luxury Escapes and this time I took friends and they are all waiting for me to book another holiday for them , where we can travel together again on these great packages. Now two years ago or 18 months ago, I’m not sure what but I made a booking for a friend of myself to go into state in Australia and I booked the accommodation for one month, and when I booked the flights, I booked the wrong month . I was sitting on the couch and I had this epiphany all of a sudden that I’ve done something wrong and I had a look and realised I had stuffed up big time. I immediately got onto Luxury Escapes, and I often if it’s busy will just send a message through messenger and you get a very quick response. Long story short of me panicking and this whole thing was fixed by the next day flights and everything I could not believe it. Anyway I cannot and I stress cannot recommend this company enough. When I travel overseas, I do all of my stopovers using Luxury Escapes to have a mini break for three or four days in whatever country it is, and it’s very cost-effective. And they are always luxurious accommodation that I’ve booked. I have three more currently booked in. In fact next week I am on another one up in Northern New South Wales for three nights , as I make my way to northern Queensland. I can’t wait. So thank you Luxury Escapes you’re an absolute gem”

Helpful Report

Posted 1 year ago

Dear Karen, thank you so much for your incredible 5-star rating and kind words! We are thrilled to hear about your positive experiences with our company and how we have exceeded your expectations. It's amazing to hear that even though you initially had doubts about our services, you took the leap of faith and were pleasantly surprised. We understand that trusting a new company can be nerve-wracking, so we are glad we were able to provide you with an incredible first experience in Thailand. Your recommendation means the world to us, and we are delighted to have you as a frequent traveler with us. Once again, thank you for your fantastic review. We look forward to creating more incredible travel experiences for you in the future.

Posted 1 year ago

“Kirsty B made us happy with her professional, caring approach. She dealt with a couple of problems in an efficient way that gave us confidence in what we were doing. She didn’t fail to get back to us with answers to our questions and concerns. She was reassuring in the way she handled the whole process of booking all aspects of our trip. Thank you, Kirsty. You helped make our day”

Helpful Report

Posted 1 year ago

Dear Monte, thank you so much for your amazing 5-star review! We're thrilled to hear that Kirsty B provided you with a professional, caring approach and efficiently resolved any problems that arose. It's wonderful to know that she responded promptly to your questions and concerns, making you feel confident throughout the booking process. Your gratitude towards Kirsty has been noted and we'll make sure she receives your heartfelt thanks.

Posted 1 year ago

“Superb customer service...Samruddhi from Luxury Escapes continuously followed up to change my hotel booking dates inspite of it being a non - refundable booking..”

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Posted 1 year ago

Thank you so much for giving Luxury Escapes a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience with Samruddhi.

Posted 1 year ago

“Great prompt service from Iris D. I sent an enquiring through by email and she responded straight away. Keep up the great customer service iris .”

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Posted 1 year ago

Thank you so much for your generous 5-star rating of Luxury Escapes! We greatly appreciate your feedback and we are thrilled to hear that you had a wonderful experience with Iris.

Posted 1 year ago

“It was great interacting with Tanya of LE, who helped ensure that I re-start getting e mails. I was not getting the emails for the. past 7-8 months. Thanks LE….hoping to keep seeing the mails every week.”

Helpful Report

Posted 1 year ago

Dear Sanjeev, thank you so much for your 5-star review. We are delighted to know that Tanya was able to assist you in re-starting your email notifications. We understand how important it is to stay up-to-date with all the exciting offers and updates. We look forward to providing you with exceptional escapes in the future!

Posted 1 year ago

“Prompt response to my inquiry within the time frame quoted.”

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Posted 1 year ago

Thank you very much John for taking the time to share your 5 star rating of Luxury Escapes! We're thrilled that you found our prompt response to your inquiry to be within the time frame quoted. Your opinion matters to us and we're delighted you had such a positive experience.

Posted 1 year ago

“Really excellent support provided by Samruddhi. She was promt on the response and was able to provide resolution quickly.”

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Posted 1 year ago

Thank you so much Jatinder, for your positive 5-star rating of Samruddhi's amazing customer service!

Posted 1 year ago

“We booked a holiday with Luxury Escapes, to Kuala Lumper staying at The Pullman KLCC city centre. We have booked previous holidays through Luxury Escapes but this was the best by far. The Hotel, staff and quality of accomodation was excellent and we would highly recommend this package to any future travelers.”

Helpful Report

Posted 1 year ago

Thank you for this amazing review Connie. We're so happy to hear that your recent escape to Kuala Lumpur was the best you've been on yet! We can't wait to see where we take you next.

Posted 1 year ago

“Michelle R is very helpful in changing dates for me that really relieved my anxiety. She is polite and offer good service to keep customer happy”

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Posted 1 year ago

Thank you so much for your 5 star review! We are so glad to hear that Michelle R was able to help you out and provide exceptional customer service.

Posted 1 year ago

“I had to cancel a booking due to sudden illness. Spoke to Nicole C.Nicole was very helpful and assisted me to cancel my booking. Thank you Nicole C.”

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Posted 1 year ago

Hi there, thank you for your 5-star review. Glad to hear that Nicole was able to help with canceling your booking.

Posted 1 year ago

“I have been using Luxury Escape for a few years now and their value for money and offers are awesome. They have so many destinations and inclusions in their offers that make me want to keep travelling. Would highly recommend anyone to use them I'm sure you'll find the same. The team at Luxury Escape are always so helpful in particular I have spoken to Hunter several times on different occasions and she is always on to any question or queries I have. She has exceptional customer service with a bright and cheerful attitude. I always feel confident speaking to Hunter as I know she will leave me feeling satisfied with my questions. Thanks Hunter you are really an asset to Luxury Escapes :o)”

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Posted 1 year ago

Thank you so much for your amazing 5 star review Tammy! It's great to hear that you had a great experience with the team, particularly with Hunter for providing exceptional customer service with a bright and cheerful attitude. She is truly an asset to the team.

Posted 1 year ago

“Will was excellent! Great communication and prompt emails have kept me informed thru the entire process. Definitely best customer service ever.”

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Posted 1 year ago

Thank you so much for your 5 star rating. We are delighted to hear that Will was excellent and that our customer service was the best ever!

Posted 1 year ago

“Spoke to Katja, about upgrading our accommodation in Thailand and our transfers to and from airport to hotel, she helped with everything, even send me a email to confirm the transfers have been all sorted out. That’s great customer service.”

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Posted 1 year ago

Thank you so much for your 5 star review, Lucy! We are so glad to hear that you had a great experience with Katja.

Posted 1 year ago

“Spoke with Katja re our booking in Melbourne, what fantastic service. Katja was extremely professional with her attitude and willingness to help resolve our problem. Prompt reply with a positive outcome. A lovely lady to have an interaction with.”

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Posted 1 year ago

Thank you Dave for your wonderful 5 star rating of Luxury Escapes! We truly appreciate your comments and are delighted to hear you had a positive experience with Katja.

Posted 1 year ago

“Josephine S. was very friendly, helpful and provided great customer service.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes, Sue! We are delighted to hear that Josephine was very friendly, helpful and provided great customer service.

Posted 1 year ago

“I found Will so easy to talk with. He made everything flow and was able to alter my holiday booking so quickly. Well done mate”

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Posted 1 year ago

Thank you so much Terry for your 5 star rating! We're glad to hear that you found Will to be easy to talk to and so helpful.

Posted 1 year ago

“I've used Luxury Escapes on numerous occasions because the deals are very good AND more importantly the people who deal with any issues (like Josephine S) do so quickly, efficiently and in an extremely positive manner. Great businesses are built on the quality product, professional staff and attention to detail. I'm a very satisfied customer.”

Helpful Report

Posted 1 year ago

Thank you David for your wonderful review of Luxury Escapes and rating us 5 stars. We are glad to know that you are happy with our deals, services and most recently, with being assisted by Josephine!

Posted 1 year ago

“Will was very helpful to me fixing my date changes for two bookings”

Helpful Report

Posted 1 year ago

We're delighted that Will was able to help you out with your date changes and thank you for sharing this 5-star review!

Posted 1 year ago

“Josephine provided Excellent customer service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Josephine's excellent customer service!

Posted 1 year ago

“I have purchased numerous holidays and generally have been very happy , however at times follow up with questions / transfers & other services has been a little difficult . I recently had a few questions , a final payment issue & transfers to coordinate . I was fortunate to get through to Josephine S and her customer service skills were amazing . She assisted me in every way she could , gave sound advice , contacted our holiday venue with requests , assisted with transfers and even called to relay her outcomes and ask if any more assistance was required . She was outstanding and it was refreshing to see the quality customer service of old LE has returned . I was extremely appreciative and feel very confident that our special Xmas family holiday will be excellent . Wonderful customer service , thank you”

Helpful Report

Posted 1 year ago

Hi Donna, thank you for your 5-star review. It is great to read that you had such a positive experience with Josephine, whose customer service skills are a true asset to us. We hope you'll have an amazing time on your upcoming escapes.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews