Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Efficient, fully informed, friendly, well mannered. Thanks Will”

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Posted 1 year ago

Thank you so much for your 5 star review! We're delighted to hear that Will provided great service and that you were happy with your experience.

Posted 1 year ago

“Thanks Will for your help and for following up today. Great customer service.”

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Posted 1 year ago

Thank you Margaret for your 5-star review! We really appreciate your kind words and happy to hear that you had a great experience with Will.

Posted 1 year ago

“Josephine was super friendly and efficient thank you again”

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Posted 1 year ago

Thank you for your 5 star review Linda! We're glad Josephine was super friendly and efficient. We really appreciate your positive feedback and support.

Posted 1 year ago

“Many thanks to Will from your Service Centre for resolving several issues including a problem where I had been set up with two accounts and the inadequate communications received from your associated transit company who need to lift their level of communications after making a booking.”

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Posted 1 year ago

Thank you so much for the 5 star review, Robert! We are delighted to hear that you have had a positive experience and that Will was able to resolve your issues.

Posted 1 year ago

“We had to change the dates for our holiday. Will contacted the Mercure and arranged everything. He rang back promptly to inform us that all was sorted satisfactorily. It was a pleasure to deal with someone who enjoyed helping customers.”

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Posted 1 year ago

Thank you so much for your generous 5-star rating, Garry! We are delighted to know that Will handled your changing of dates professionally and was prompt in providing you with an update.

Posted 1 year ago

“Easy to communicate. Request sorted quickly. Very helpful & good customer service.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes.

Posted 1 year ago

“Will and Adam from customer support and sales respectively saved our trip to the Gold Coast. We were denied check in at our original hotel for poor reasoning and Will expertly reassured a very stressed me and in collaboration with Adam helped relocate us and compensate us for the hassle. Incredible customer service”

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Posted 1 year ago

Thank you for your five star review, Charles! We are delighted to hear that our customer support and sales representatives, Will and Adam, managed to save your trip to the Gold Coast. We are always here to make sure our customers have the best experience possible with Luxury Escapes!

Posted 1 year ago

“Will. Thank you. I made two calls today and was never offered an alternative date. Thank you for your fast & efficient service.”

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Posted 1 year ago

Thank you so much for your 5 star review. We're so pleased that you had a great experience with Will and that he provided fast and efficient service.

Posted 1 year ago

“Will was excellent and provided amazing service”

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Posted 1 year ago

Thank you so much for your 5 star review! We appreciate your positive feedback! We are so glad Will was able to provide excellent and amazing service.

Posted 1 year ago

“Nicole was fast and efficient. Thank you.”

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Posted 1 year ago

Thank you so much for your 5 star review! It's great to hear that Nicole was fast and efficient, we appreciate your feedback.

Posted 1 year ago

“Josephine was very accomodating adding my name to your email send out list & forwarding me onto speak with Wendy P who has great PRSkills also”

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Posted 1 year ago

Thank you Rhonda for your five star review! We are happy to hear that Josephine was very accommodating and that Wendy P had great PR skills. Thank you again for your kind words.

Posted 1 year ago

“bookings and travel plans were flawless, no problems. Rate thru LE saved us a lot. Mitchell R. was very helpful”

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Posted 1 year ago

Hi Terri, thank you so much for taking the time to write a 5-star review We're so pleased to hear that your bookings and travel plans were flawless, with no problems, and that Mitchell R. was helpful with your request.

Posted 1 year ago

“Really impressed how simple and easy it is to book our Maldives trip with Luxury Escapes. Plus the all inclusive package is better than the hotel itself. The customer service from Will B. Has been fantastic”

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Posted 1 year ago

Hi there, thank you for your 5-star review! We are so glad to hear that you were really impressed with the simplicity and ease of booking your Maldives trip. We are also very happy to note that Will was fantastic in assisting you.

Posted 1 year ago

“We have enjoyed many holidays with L E and cannot fault. We were able to transfer trips to within Queensland during covid. I just had to change a booking only 3 days before a trip and Wil helped perfectly within minutes. Great staff member.”

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Posted 1 year ago

Thank you so much for your 5 star review! We are glad to know that you have been able to thoroughly enjoy the holidays that you have taken with us. We truly appreciate your kind words about Will, and it makes us very delighted to know that you were able to change your booking within minutes.

Posted 1 year ago

“I had to make a change to my booking that needed to be done quickly. Will in customer service was fantastic and had it done very quickly. I always have a great experience with Luxury Escapes. Thanks so much to Will for sorting out my problem!!”

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Posted 1 year ago

Thank you, Sharon, for the amazing 5 star review! We are glad to hear that you had a great experience and that Will was able to help you quickly with the necessary change of booking. We appreciate your kind words and we look forward to having you back again soon!

Posted 1 year ago

“Will was amazing. Friendly and engaging and fixed my request in a matter of minutes. 10/10 for customer service and strong communication skills.”

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Posted 1 year ago

Thank you so much, Kim, for your wonderful 5 star rating! We are so pleased to hear that Will was amazing, friendly, and engaging.

Posted 1 year ago

“We received an email before we left for our overseas holiday that our flight home had changed times and Bonita was very helpful to assure we had our new e-tickets emailed to us and made the process very pleasant and easy.”

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Posted 1 year ago

Thank you so much for your kind words, Melissa! We appreciate the 5-star rating, and we are so pleased to know that Bonita was able to make the process of changing flights so pleasant and easy for you.

Posted 1 year ago

“Good helpful customer service from Josephine when I rang”

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Posted 1 year ago

Thank you for this 5-star review! Josephine is amazing.

Posted 1 year ago

“Josephine was lovley. She assisted me with my request, extremley helpful. THANKYOU”

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Posted 1 year ago

Thank you so much Tracey for your 5 star rating of Luxury Escapes! We are so glad to hear that Josephine was lovely and was able to assist you with your request.

Posted 1 year ago

“Will was friendly and efficient and resolved my issue quickly after contacting the hotel and giving me a call back”

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Posted 1 year ago

Thank you, Stephen, for your 5-star review of Luxury Escapes! We’re so pleased to hear Will was able to provide such excellent customer service!

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews