Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Josephine answered my call very quickly, was very polite and easy to talk to. She emailed my reply to me within a few minutes and my problem is now resolved. Thank you, Josephine.”

Helpful Report

Posted 1 year ago

Thank you Christine for your 5 star rating! We're really glad to hear that Josephine offered amazing customer service.

Posted 1 year ago

“Absolutely perfect. Mitch R handled an issue I had unintentionally created with dignity, kindness and support. Made me feel so much better about my own stupidity!!! Thanks Mitch R”

Helpful Report

Posted 1 year ago

Thank you for the glowing 5 star rating, Rosemary! We're so glad you had an amazing experience with Mitch and that they were able to make you feel better about an unintentional error.

Posted 1 year ago

“Excellent professional and diligent support from Xavier and Josephine for our Cairns booking. Thanks for making the booking process easy for us.”

Helpful Report

Posted 1 year ago

Thank you so much, Eric, for your five-star rating of Luxury Escapes. We appreciate your kind words about our staff - Xavier and Josephine - and we are glad that they were able to make your booking process hassle-free.

Posted 1 year ago

“Nicole C was fabulous in assisting with booking dates at our selected resort when not available to do online or in the app. Professional, prompt and thorough service. Thank you Nicole C”

Helpful Report

Posted 1 year ago

Thank you for giving Nicole's service a 5-star rating, Jan! We are pleased that she was able to provide you with your preferred travel dates.

Posted 1 year ago

“Value for money. Fantastic customer service - they are understanding, patient and super efficient in providing a response. You don't have to speak to a 'robot' or answering machine. You converse with a warm, friendly, helpful, effective human.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We are delighted that you found our customer service to be understanding, patient, and efficient in providing a response.

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

Thank you Minakshi for your 5 star rating of Luxury Escapes!

Posted 1 year ago

“More than happy with the service received from Will. He was very helpful and made everything so easy. Margaret Hayes”

Helpful Report

Posted 1 year ago

Thank you, Margaret, for your glowing 5 star rating and kind words about Will's service! We will share this with the team.

Posted 1 year ago

“Great customer feedback from Josephine... lovely front person for your company”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of Josephine! We will share this with Josephine.

Posted 1 year ago

“I I found Josephine most helpful and a pleasure to deal with”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5 star rating of Josephine's helpful assistance!

Posted 1 year ago

“Listen well and resolve issues”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Luxury Escapes! We appreciate your feedback.

Posted 1 year ago

“Thank you Katja -- excellent service & a friendly ,kind voice again -- a pleasure doing business with you John Caska”

Helpful Report

Posted 1 year ago

Thank you for your generous 5-star rating of Katja's amazing assistance. We will share this with Katja and the team.

Posted 1 year ago

“Very helpful”

Helpful Report

Posted 1 year ago

Thank you for the 5-stars!

Posted 1 year ago

“Can’t thank Will enough for his understanding when I called about an escape I had booked . His follow up and phone manner was brilliant. Thanks again Will”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Greg! We are so glad to hear that Will was able to help you with your booking and that his follow up and phone manner was top notch.

Posted 1 year ago

“I would like to thank Natasha K sooo much for her assistance cancelling out booking. I was getting nowhere with other people in your company & had decided that your company wouldn't be a consideration for us in the future but i was just lucky enough on one of my phone calls to get Natasha on the other end. We will definitely be happy to use your company for future travels. Natasha was in contact constantly with updates on our issues. We had to cancel due to a very serious health issues with my daughter in-law & Natasha just made this process that much easier for me to deal with under the pressure i was already feeling. Thank You Natasha 💖”

Helpful Report

Posted 1 year ago

Thank you so much, Karen, for your 5 star rating of Luxury Escapes! We truly appreciate your kind words about Natasha - she is a wonderful asset to our company and always provides excellent support and service.

Posted 1 year ago

“Kirsty B provided impeccable service and support throughout the booking process. In spite of our several ‘voltes face’ over our specific needs and dates Kirsty B was always good humoured and nothing was ever too much trouble. At every stage she and LE only wanted to provide us with the very best value deal to meet our challenging needs. Truly top quality! Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Luxury Escapes! We are thrilled you had such a positive experience when booking with us and are really glad that Kirsty provided impeccable service and support.

Posted 1 year ago

“Your agent Will was a terrific help. He took control, was empathetic to my situation and sought to resolve my issue immediately, instead of leaving me to await a response at some other time by some other agent (maybe), some time down the track (maybe). Seriously good customer service. Many thanks to Will.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Jan! We're so thrilled to hear that Will provided you with terrific service and was empathetic and attentive to your needs.

Posted 1 year ago

“Thank you Josephine for the smooth handling of our booking. We look forward to our holiday.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating. Have an amazing holiday!

Posted 1 year ago

“Tammie R was professional, friendly and knowledgeable. My query fully resolved in quick time.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and your 5 star rating! We truly appreciate it. We're so glad that Tammie was able to provide such professional, friendly and knowledgeable service.

Posted 1 year ago

“Simple & immediate rectification of a booking mistake that I made , Natasha K did it all with a smile, once again Lux Escapes deliver. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Damian! We are so glad to hear that Natasha was able to resolve your booking issue in an efficient and friendly manner.

Posted 1 year ago

“Great interaction with Natasha K. A pleasure to deal with. Follow up communications by Luxury Escapes after booking is great. Thanks”

Helpful Report

Posted 1 year ago

Thank you, Sally, for giving us a 5-star rating! Natasha is amazing and we will share this with her.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews