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Luxury Escapes Reviews

4.9 Rating 3,781 Reviews
98 %
of reviewers recommend Luxury Escapes
Company Reviews Metrics Info
4.9
Based on 3,781 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Karen Mul****
Unverified Reviewer
“It’s so crazy that the first time I became aware of Luxury Escapes, I thought it must be something dodgy. Then I came across somebody who had travelled with them and was raving about them so I booked my very first one to Thailand. So I was very anxious indeed about going that far for the first time on what I considered to be a dodgy company. So I’m telling you that everything that is offered is what you get. I was astounded at the quality of the accommodation on our first trip, and all the extras that came along with it. I thought we might be treated differently because we were on a Luxury Escapes package but no that is definitely not the case. Last week I just came back from my 12th holiday with Luxury Escapes and this time I took friends and they are all waiting for me to book another holiday for them , where we can travel together again on these great packages. Now two years ago or 18 months ago, I’m not sure what but I made a booking for a friend of myself to go into state in Australia and I booked the accommodation for one month, and when I booked the flights, I booked the wrong month . I was sitting on the couch and I had this epiphany all of a sudden that I’ve done something wrong and I had a look and realised I had stuffed up big time. I immediately got onto Luxury Escapes, and I often if it’s busy will just send a message through messenger and you get a very quick response. Long story short of me panicking and this whole thing was fixed by the next day flights and everything I could not believe it. Anyway I cannot and I stress cannot recommend this company enough. When I travel overseas, I do all of my stopovers using Luxury Escapes to have a mini break for three or four days in whatever country it is, and it’s very cost-effective. And they are always luxurious accommodation that I’ve booked. I have three more currently booked in. In fact next week I am on another one up in Northern New South Wales for three nights , as I make my way to northern Queensland. I can’t wait. So thank you Luxury Escapes you’re an absolute gem”
Helpful Report
Posted 2 months ago
Dear Karen, thank you so much for your incredible 5-star rating and kind words! We are thrilled to hear about your positive experiences with our company and how we have exceeded your expectations. It's amazing to hear that even though you initially had doubts about our services, you took the leap of faith and were pleasantly surprised. We understand that trusting a new company can be nerve-wracking, so we are glad we were able to provide you with an incredible first experience in Thailand. Your recommendation means the world to us, and we are delighted to have you as a frequent traveler with us. Once again, thank you for your fantastic review. We look forward to creating more incredible travel experiences for you in the future.
Posted 2 months ago
Tez ****
Verified Reviewer
“We had booked a resort in Nusa Dua, Bali, in October’24 based on recommendations from friends.Sadly, was devastating to be advised by Luxury Escapes that the resort was closing In October & thus our booking would be cancelled. However, with great assistance from Lauren S & Riley L, they were able to provide us with a list of alternate venues that matched our pre paid flight dates and gave us similar benefits. We eventually settled on another resort in Nusa Dua, which was actually cheaper! Special thanks to Lauren S & Riley L for their professionalism in helping us through this difficult process. We just hope that the reality matches the promises of the alternate venue as this is our first trip to Bali.”
Helpful Report
Posted 2 months ago
Dear Tez & Di, thank you so much for sharing your positive experience with us. We are sorry to hear about the unexpected closure of the resort you had originally booked in Nusa Dua, Bali. We understand how disappointing and devastating this news must have been for you. However, we are glad to hear that our team members, Lauren S and Riley L, were able to assist you in finding alternative venues that matched your pre-paid flight dates and provided similar benefits. It's great to know that you ultimately found another resort in Nusa Dua that was even cheaper! We hope that your first trip to Bali exceeds your expectations and that you will have a fantastic time!
Posted 2 months ago
Monte Woodh****
Verified Reviewer
“Kirsty B made us happy with her professional, caring approach. She dealt with a couple of problems in an efficient way that gave us confidence in what we were doing. She didn’t fail to get back to us with answers to our questions and concerns. She was reassuring in the way she handled the whole process of booking all aspects of our trip. Thank you, Kirsty. You helped make our day”
Helpful Report
Posted 2 months ago
Dear Monte, thank you so much for your amazing 5-star review! We're thrilled to hear that Kirsty B provided you with a professional, caring approach and efficiently resolved any problems that arose. It's wonderful to know that she responded promptly to your questions and concerns, making you feel confident throughout the booking process. Your gratitude towards Kirsty has been noted and we'll make sure she receives your heartfelt thanks.
Posted 2 months ago
Ro****
Unverified Reviewer
“Fooling customers by false claims. Left stranded with no response from them on a trip.”
Helpful Report
Posted 2 months ago
Dear Roshni thank you so much for taking the time to share your feedback. We sincerely apologize for the unfortunate incidents you encountered during your trip. It is disheartening to learn that false claims led to your disappointment and left you stranded without any response from our team. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. We are reviewing your case further and we will get in touch directly once there is an update (case 03380682). Kind regards, Luxury Escapes
Posted 2 months ago
Chris Cast****
Verified Reviewer
“This company "sells" you a vacation package for cheap but doesn't explain that there are additional charges which are pretty high, such as resort fees, etc. It is not a deal. In addition, they overcharged me and I wrote and called several times and no return on the additional money paid. I couldn't even talk to a supervisor or anyone higher than the person that answers the phone. DO NOT PURCHASE OR BUY!!! Even complained to BBB and they don't respond.”
Helpful Report
Posted 3 months ago
Dear Chris,Thank you so much for taking the time to share your feedback about your experience. We truly value your opinion and appreciate your willingness to bring these issues to our attention. We sincerely apologise for any inconvenience or frustration you may have encountered regarding the additional charges. We understand that this was not what you expected and it is certainly not the level of service we aim to provide. We also apologize for any overcharges you may have experienced and for the lack of response from our team when trying to resolve this matter. We would greatly appreciate it if you could provide us with more specific details about your experience, such as your booking reference number or any other relevant information. This will enable us to investigate the issue thoroughly and take appropriate actions to prevent such occurrences in the future. Kind regards, Luxury Escapes
Posted 3 months ago
Sunil Seks****
Verified Reviewer
“Superb customer service...Samruddhi from Luxury Escapes continuously followed up to change my hotel booking dates inspite of it being a non - refundable booking..”
Helpful Report
Posted 3 months ago
Thank you so much for giving Luxury Escapes a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience with Samruddhi.
Posted 3 months ago
Anonymous
Unverified Reviewer
“Great prompt service from Iris D. I sent an enquiring through by email and she responded straight away. Keep up the great customer service iris .”
Helpful Report
Posted 3 months ago
Thank you so much for your generous 5-star rating of Luxury Escapes! We greatly appreciate your feedback and we are thrilled to hear that you had a wonderful experience with Iris.
Posted 3 months ago
Anonymous
Verified Reviewer
“This company is a scam, please be very careful and stay away. What you pay and book for is not always luxury. I booked a room via this website for 4 people and turned to be over the maximum allowed room capacity. Hotel was listed 5 star however it was equivalent to a 3 star motel.”
Helpful Report
Posted 3 months ago
Hi there, we are sorry to hear about your recent experience. We take all feedback seriously and we are disappointed to hear that your expectations were not met. This is not the level of service that we strive to provide to our valued customers. We will thoroughly investigate your concerns via your case: 03433734 and we will be in touch as soon as there is an update. Kind regards, Luxury Escapes
Posted 3 months ago
Ma****
Verified Reviewer
“They stopped caring if it meets the criteria for a luxury offering As a customer for over 5 years with numerous Luxury Escapes trips, this year's choice, Ayodya Resort Bali, has turned into a nightmare. The purported 5-star hotel falls short of even a 3-star rating. The all-inclusive package excludes a multitude of meals and drinks. The aged hotel exhibits poor service with impolite staff. The food quality is subpar, leading to food poisoning. It's disheartening to witness a holiday turn into a massive disappointment. It appears Luxury Escapes has ceased to care or check the quality of their partner packages.”
Helpful Report
Posted 3 months ago
Hi Maryna, We sincerely apologize for the disappointment you are experiencing during your stay at Ayodya Resort Bali. Your concerns regarding the exclusion of meals and drinks, subpar food quality, and impolite staff behavior have been taken seriously. We have already initiated an urgent investigation (Case: 03389539) to address these issues promptly, we will flag this with our support team to ensure this is being looked into as a matter of priority. Our support team will contact you soon to discuss your experience further. Your feedback is crucial to us, and we are committed to rectifying the situation and ensuring better service in the future. Thank you for your understanding and continued trust in Luxury Escapes. Kind Regards, LE
Posted 3 months ago
Sanjeev Ma****
Verified Reviewer
“It was great interacting with Tanya of LE, who helped ensure that I re-start getting e mails. I was not getting the emails for the. past 7-8 months. Thanks LE….hoping to keep seeing the mails every week.”
Helpful Report
Posted 3 months ago
Dear Sanjeev, thank you so much for your 5-star review. We are delighted to know that Tanya was able to assist you in re-starting your email notifications. We understand how important it is to stay up-to-date with all the exciting offers and updates. We look forward to providing you with exceptional escapes in the future!
Posted 3 months ago
John Wood****
Verified Reviewer
“Prompt response to my inquiry within the time frame quoted.”
Helpful Report
Posted 4 months ago
Thank you very much John for taking the time to share your 5 star rating of Luxury Escapes! We're thrilled that you found our prompt response to your inquiry to be within the time frame quoted. Your opinion matters to us and we're delighted you had such a positive experience.
Posted 4 months ago
Anonymous
Unverified Reviewer
“The worse stay away No good”
Helpful Report
Posted 4 months ago
Hi there, we are genuinely sorry to learn that your experience was not satisfactory. It would be immensely helpful if you could provide us with more specific details about your feedback so that we can assist in addressing the issues you encountered. Please provide a booking reference and/or email case number and we will touch base with you directly. Hope to hear from you soon. Kind regards, Luxury Escapes
Posted 4 months ago
Jared Wa****
Verified Reviewer
“Don't use this company. I entered the words resort in Florida and this came up. I had no idea I would need to investigate it to see if it's an actual resort. At the price, almost three grand for the week, I didn't question it before a resort. It's a hotel. The hotel actually agrees that I should get my money back for it being not what I expected and luxury escapes just wants to give me a credit even after refunding the hotel. I don't wish to use this company again and now I'm stuck. They should give you a refund if the venue is willing to refund. Actually had the hotel manager contact them to try to make it happen and they refuse to give me my money back. Horrible experience. I wanted to bring my new fiance to a resort as a Christmas present and they ruined my christmas.”
Helpful Report
Posted 4 months ago
Hi Jared, Thank you for sharing your review. We understand how disappointing it must have been to discover that the property was not as you expected. We apologise for any confusion or inconvenience caused by the property not being a resort as you had hoped. We handle all refund inquiries in accordance with our terms and conditions and we will certainly look into your case further. We will touch base directly via email once there is an update (case: 03383575). Kind regards, Luxury Escapes
Posted 4 months ago
Jati****
Unverified Reviewer
“Really excellent support provided by Samruddhi. She was promt on the response and was able to provide resolution quickly.”
Helpful Report
Posted 4 months ago
Thank you so much Jatinder, for your positive 5-star rating of Samruddhi's amazing customer service!
Posted 4 months ago
Connie G****
Verified Reviewer
“We booked a holiday with Luxury Escapes, to Kuala Lumper staying at The Pullman KLCC city centre. We have booked previous holidays through Luxury Escapes but this was the best by far. The Hotel, staff and quality of accomodation was excellent and we would highly recommend this package to any future travelers.”
Helpful Report
Posted 5 months ago
Thank you for this amazing review Connie. We're so happy to hear that your recent escape to Kuala Lumpur was the best you've been on yet! We can't wait to see where we take you next.
Posted 4 months ago
Anonymous
Verified Reviewer
“Michelle R is very helpful in changing dates for me that really relieved my anxiety. She is polite and offer good service to keep customer happy”
Helpful Report
Posted 5 months ago
Thank you so much for your 5 star review! We are so glad to hear that Michelle R was able to help you out and provide exceptional customer service.
Posted 5 months ago
Anonymous
Unverified Reviewer
“I had to cancel a booking due to sudden illness. Spoke to Nicole C.Nicole was very helpful and assisted me to cancel my booking. Thank you Nicole C.”
Helpful Report
Posted 5 months ago
Hi there, thank you for your 5-star review. Glad to hear that Nicole was able to help with canceling your booking.
Posted 5 months ago
Anonymous
Unverified Reviewer
“I was happy with staff on the phone when I did booking and very helpful but , two weeks before our flight my husband had to go to hospitals for heat issues he had , We were not sure we can go or not , I called Luxury escape , and asked them if we can delay or give us credit , they keep saying no , go and claim on your insurance , . Few time I asked staff please let me talk to your manager ,, they keep saying we have no manager or they are busy we get them to call you , but that never happened . , it was supposed to be holidays but I had so much stress I couldn’t believe”
Helpful Report
Posted 5 months ago
Thank you so much for your review. We're sorry to hear that you had a stressful experience when you contacted us about delaying or getting a credit on your booking. Rest assured that we take all customer feedback seriously, and will use your comments as learning points in how we can improve our services. Thank you for sharing your experience with us.
Posted 5 months ago
Tammy Pe****
Unverified Reviewer
“I have been using Luxury Escape for a few years now and their value for money and offers are awesome. They have so many destinations and inclusions in their offers that make me want to keep travelling. Would highly recommend anyone to use them I'm sure you'll find the same. The team at Luxury Escape are always so helpful in particular I have spoken to Hunter several times on different occasions and she is always on to any question or queries I have. She has exceptional customer service with a bright and cheerful attitude. I always feel confident speaking to Hunter as I know she will leave me feeling satisfied with my questions. Thanks Hunter you are really an asset to Luxury Escapes :o)”
Helpful Report
Posted 5 months ago
Thank you so much for your amazing 5 star review Tammy! It's great to hear that you had a great experience with the team, particularly with Hunter for providing exceptional customer service with a bright and cheerful attitude. She is truly an asset to the team.
Posted 5 months ago
Anonymous
Verified Reviewer
“Will was excellent! Great communication and prompt emails have kept me informed thru the entire process. Definitely best customer service ever.”
Helpful Report
Posted 5 months ago
Thank you so much for your 5 star rating. We are delighted to hear that Will was excellent and that our customer service was the best ever!
Posted 5 months ago
Luxury Escapes is rated 4.9 based on 3,781 reviews
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