I recently booked a vacation through Luxury Escapes for the Mercure Kuta in Bali, believing a twin room would accommodate my husband, daughter, and myself as indicated during booking. To my surprise, the room had only two single beds, making it impossible for us all to sleep comfortably. Consequently, we faced an unexpected charge of over $600 for an additional bed, which seems unjust given the misleading room description. I am deeply disappointed and hope Luxury Escapes will address and correct this issue, as such misrepresentation affected our holiday experience and finances.
7 months ago
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