Since more than 1 year I have a giftcard from luxuryescapes worth 1000 $ but they dont let me redeem it. It is impossible to redeem it on their Website and after my first e-mail hast been ignored I wrote them again Just to be asked for a picture of my passport (!). by someone who wouldnt even write his last Name. Since then it is an delay game and now they want to switch to a phonecall instead of simply redeeming it manually. After I read some concerning reviews I prefer to Stick to written communication so I have a proof in case. I understand it a lucrative situation for LE to receive the payment but refusing or delaying the redemption of the Giftcard