Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Iris was incredibly helpful in completing some data gaps in our booking - well done and thank you.”

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Posted 10 months ago

Thank you so much, Saminda, for your 5-star review! We are pleased to hear that Iris was incredibly helpful in completing some data gaps in your booking.

Posted 10 months ago

“Do not book your holiday with these people!! We had to pay an extra ~$2000 and had a terrible experience getting to our resort. Luxury Escapes failed to make it clear in our ‘package deal’ booking to Fiji that our transfers to our island resort excluded travel by sea! Pretty important part of an island resort holiday package booking you’d think!! So when we arrived at the Port Denaru after our flight landed at 4pm we had no ferry. We also discovered at this point that the last ferry leaves the port at 3.30pm so we never had any chance of making it regardless due to the flight booking time made as part of the Luxury Escapes ‘package deal’!!! As a result we had to walk around the port late at night with 2 kids and luggage to find accommodation for the night that cost us a fortune and ruined the start of our holiday. We’ve tried to resolve this with Luxury Escapes since and they have offered no explanations or cost refunds”

Helpful Report

Posted 10 months ago

Hi Daniel, thank you for sharing your experience, and we sincerely apologise for the distress and inconvenience you faced during your recent trip to Fiji. We are sorry to hear that the lack of clarity regarding the transfers and the timing of the ferry left you and your family in such an inconvenient situation. We are currently reviewing your case (03720642) in detail to understand what went wrong. Our team will reach out to you with an update once we have thoroughly investigated the matter. Kind regards, Luxury Escapes

Posted 10 months ago

“Received exceptional service after reaching out to Luxury Escapes at midnight as a result of our Rex flight being cancelled the night before we were to check into our resort. Sebastian who took my call contacted our resort and then suggested booking another flight through their flight centre. All organised and completed in short time and we got to our resort on time”

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Posted 11 months ago

Hi there, thank you so much for your 5-star review! We're thrilled to know that Sebastian was able to assist you when your flight was cancelled, and that he promptly contacted your resort and suggested booking another flight through our flight team. It's fantastic to hear that everything was organised and completed in such a short time, ensuring that you were able to reach your resort on time.

Posted 11 months ago

“I was very impressed by the prompt service I received from Iris for the change of my booking due to cancellation of the flight by Vistara Airways. She was very efficient in helping me with the hotel in Maldives to change my booking to the date they were seats on the flight as due to the flight cancellation the next flight had very few seats available and Iris got the change done and confirmed in a very short time. I have been booking with Luxury Escapes for a few years now and have always found your customer service to be to notch. I look forward to booking with you the next time I am travelling. Thank you.”

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Posted 11 months ago

Dear Rahul,Thank you for taking the time to leave us a 5-star rating. We truly appreciate your support and continued trust in Luxury Escapes. We are thrilled to hear that you had a great experience with our customer service, particularly with Iris. We have shared your wonderful feedback with her, and she was delighted to know that she was able to assist you efficiently with the change of your booking. We understand how frustrating flight cancellations can be, but we are glad that Iris was able to secure your new booking in the Maldives on such short notice. Providing prompt and excellent service is something we take pride in, and it's great to know that we could meet your expectations. Thank you for your loyalty and for choosing Luxury Escapes for your travel needs. We look forward to serving you again in the future. Best regards, The Luxury Escapes Team

Posted 11 months ago

“We purchased a weeks accommodation in Bali through Luxury Escapes website. The price seemed comparable to other Bali accommodation they were advertising. Based on now having accommodation, we booked our flights. After taking the money from my credit card, over 24 hours later they then proceeded to tell us they wouldn't honour the deal and we had to pay an extra $840 if we wanted that accommodation. This is Bait and Switch advertising which is illegal in Australia. They have been reported to the ACCC and the Office of Fair Trading. We have been left with no accommodation but flights to a destination. Obviously very unhappy with this outcome. I'm now worried this is just a scam website that is phishing for credit card details. Be very careful.”

Helpful Report

Posted 1 year ago

Dear Katie, thank you for your review. We take all customer feedback seriously and we are sorry for any inconvenience that you may have experienced with your recent booking. Please know that this issue has been addressed with our team and measures have been taken to ensure that this does not happen in the future. Kind regards, Luxury Escapes

Posted 1 year ago

“I cannot speak more highly of the services I received from the staff of Luxury Escapes, initially from Jonathan O, Lauren S and, last and but not least, Scott F for playing a huge role in achieving an unbelievable outcome. The Customer Support Team were extremly helpful and communicated well particularly Scott F who was efficient, professional and deligent and went that extra mile to help me to finally achieve the result that I did not expect and I must sincerely thank him for that. The small print in the LE Rules and Regulations indicated that I did not have an option to get a full refund ($16,275.00 approx) when I wanted to cancel a booking for October 2024 due to circumstances beyond my control. After pleading my case (which Scott assisted with understanding and expedience) LE offered an 80% refund and 20% forfeiture in fees, but after providing documentation to prove my case I was granted a 90% refund and 10% LE credit to be used at a later date. I was relieved with this most welcome result - it definitely help eliminate all the stress I was experiencing at the time. Thanks once again, Scott. I must point out that I have been dealing with LE for a long, long time, probably since its inception and I have always found their services top notch. It's a huge plus when one deals with real people over the phone, who speak the lingo efficiently, are deligent, understanding and produce produce positive results. Thank you LE - I will utilising your services as soon as I am in a position to do so.”

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Posted 1 year ago

Hi Wanda, thank you so much for your 5-star review. We truly appreciate your kind words and we're thrilled to hear about your positive experience with our staff. We are delighted to hear that Jonathan O, Lauren S, and Scott F played a significant role in ensuring you had an extraordinary outcome. We agree that our Customer Support Team, especially Scott F, goes above and beyond to provide efficient, professional, and diligent assistance. We are grateful for Scott's commitment in helping you achieve an unexpected and favorable outcome. We understand that the small print in our Rules and Regulations may sometimes be limiting, but we are glad that we were able to work with you in finding a resolution. It's fantastic to hear that our team granted you a 90% refund and 10% credit for future use after understanding and considering your circumstances. We appreciate your loyalty as a long-time customer of LE. We strive to provide top-notch services, and it's gratifying to know that your interactions with our team have always been positive. Our aim is to make sure you feel understood, supported, and satisfied. Thank you once again for your kind words and your continued trust in LE. We look forward to seeing you on many more escapes.

Posted 1 year ago

“We loved our 3 night stay at the Memoire Palace Cambodia. It was a beautiful place with supreme service from everyone. We were upgraded which made it even nicer. Thankyou Luxury Escapes for finding this gem!”

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Posted 1 year ago

Hi Christine, Thank you so much for your 5-star review! We greatly appreciate your feedback and are thrilled to hear about your wonderful experience at the Memoire Palace Cambodia. It's delightful to know that you loved your 3-night stay at this beautiful property, and we're glad the supreme service (including the upgrade) provided by everyone surpassed your expectations.

Posted 1 year ago

“Thank you to Iris customer service who promptly responded n sorted out my issue with a couple of hours much appreciated”

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Posted 1 year ago

Thank you so much for your glowing 5-star review! We truly appreciate your kind words and positive feedback and will share this with Iris.

Posted 1 year ago

“We had a lovely time at Royal Avila. Beautiful property at such a good deal. Everything went smoothly.”

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Posted 1 year ago

Thank you so much for your five-star review! We are delighted to hear that you had a lovely time at Royal Avila and enjoyed the beautiful property and also that everything went smoothly during your stay.

Posted 1 year ago

“We had a 3 night stay at Como Metropolitan Singapore. Our package included daily breakfast, mini bar was replenished daily, daily cocktail & unlimited coffee from the robot barista. The staff were friendly & super helpful. The amazing roof top infinity pool with fabulous city to ocean views. I highly recommend this hotel & hope to return soon.”

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Posted 1 year ago

Hi Simone, thank you so much for your glowing 5-star review! We're thrilled to hear that you had a fantastic 3-night stay at Como Metropolitan Singapore. You certainly had an incredible package and we're glad you found the staff to be friendly and super helpful. We're also delighted to know that you enjoyed the rooftop infinity pool with its breathtaking city to ocean views.

Posted 1 year ago

“What an awesome package we had with accommodation, all food, drinks, transfers and even a massage per person in our package! Couldn't rate Merusaka Nusa Dua highly enough. The staff are so friendly, the resort was spotless and the food and drinks were top notch with plenty of options to choose from. Would definitely recommend this as a top vacation spot.”

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Posted 1 year ago

Thank you so much, Tania, for your excellent 5-star review! We truly appreciate your feedback. We're thrilled to hear that you had an awesome package with accommodation, all-inclusive food, drinks, transfers, and even a massage per person. Merusaka Nusa Dua is incredible!

Posted 1 year ago

“Top class, we enjoyed our 6 day stay so much we are returning next year with the whole family! Service food accommodation facilities were all amazing! The Thai people are so friendly and willing to help at every request! The location is great, an easy walk to Patong beach and just a short ride to the shopping area of Patong ($200 Baht in a TukTuk) 5 stars !!”

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Posted 1 year ago

Dear Neil, thank you so much for your 5-star review! We are thrilled to hear that you enjoyed your 6-day stay immensely. Top class indeed! We are delighted that you found the service, food, accommodation, and facilities all amazing We couldn't agree more about the friendliness of the Thai people. We're glad to know that they were always willing to help fulfill your every request. Additionally, we are glad that you found hotel's location great, with the convenience of an easy walk to Patong beach and a short ride to the shopping area of Patong. We hope you enjoyed exploring these areas and that the TukTuk rides added a touch of adventure to your trip. We look forward to seeing you on your next adventure!

Posted 1 year ago

“Great service from Luxury Escapes Michelle - when my booking got cancelled last minute due to flooding, Michelle quickly organised the re-booking and kept me informed of the status. The new booking dates confirmed - now crossing my fingers it doesn't flood again :)”

Helpful Report

Posted 1 year ago

Hi there, thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience. We are delighted to hear that Michelle provided you with exceptional service in swiftly re-booking your trip and keeping you updated on the status. We understand your concern about the possibility of flooding and we are confident that everything will go smoothly this time. We hope you have a wonderful and flood-free getaway!

Posted 1 year ago

“What a fabulous stay we had at Essence Peregian Beach. Our Studio room was very spacious and comfortable. The big covered outdoor area with shutters, seating and a comfortable hanging chair was a delight. There are 2 pools and beautiful outdoor seating to relax in. The staff very very friendly and welcoming and we absolutely loved our stay there.”

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Posted 1 year ago

Hi Robin & Judith, thank you for your 5-star review! We're thrilled to hear that you had a fabulous stay at Essence Peregian Beach. It's great to hear that the Studio room provided you with comfort and space and that the friendly and welcoming staff also made a positive impact on your stay.

Posted 1 year ago

“We had a fabulous time on our Luxury Escape. It was real luxury having our every need met by the fabulous hosts at our accommodation, we couldn't have asked for better.”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of Luxury Escapes! We truly appreciate your kind words and are overjoyed to hear that you had a fabulous time during your escape.

Posted 1 year ago

“Everything was perfect from the transfer. The resort and the transfer back”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are delighted to hear that everything was perfect on your escape.

Posted 1 year ago

“Very simple to use and great service . SO/ Bangkok would have to be the best check in we have ever experienced staff excellent and friendly breakfast was out standing fresh good variety and something different each day dinner was just as good a great location for us BTS just a short walk away and we will definitely be back again next year well done to the great team 100%”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of Luxury Escapes and SO/Bangkok! We are delighted that you had such a great escape and enjoy your next stay with them.

Posted 1 year ago

“How about "Ordinary or Average Escapes" - that would be closer to the truth! My wife and I just returned from a 12 day Ultimate Japan Small Group Tour with Luxury Escapes, and it can only be described as disappointing! It was advertised as a 4 to 5 star hotel tour with "a passionate expert English-speaking tour guide". Only one night could be described as a 4 to 5 star hotel; the rest were barely 3 star. Few even had a bar - those that did, the bars were closed on the day we were there. Our guide spoke perfect English as he was born in Hawaii, but apart from the nightly emails sent advising what we were visiting the following day, there was not much additional information given. Our group nicknamed him the "gazelle" as he more often he went way ahead of the group once we left the coach and older members had trouble keeping up with him. Never did he give continual commentary of what we were looking at. We passed many groups who had ear-pieces as they listened to their guide explain the local customs and the history of the areas visited - not us! When he was asked him to step in and support us, he either stepped away with no comment, advised he wasn't there to help, or simply said "no!" I complained to Luxury Escapes Support team via email at day 4 and received an auto response advising I would be contacted within 72 hours. 4 days later I emailed again advising they obviously weren't taking my complaints seriously. Their almost immediate response was they were busy dealing with other issues but would get back to me shortly. On day 10 day of the tour I emailed again after nothing had changed (thinking they had had time to fix the issues raised on day 4) and was told they were working on it. Later that day we received an apology plus $500 cash refund and $1000 LE credit each. My wife and I would have preferred the problems fixed - 4 to 5 star accommodation as advertised, and a tour guide that looked after us and engaged with us - that's what we paid for. The compensation was adequate, but that was not the point - we gave them ample time to fix the issues. Compensating us simply admits they didn't do as advertised and ruined out trip. The only reason I gave 2 stars was the coach was a full size coach (as promised) with only 19 on the tour, so there was plenty of room to spread out. The coach driver was brilliant. And the sights, sounds and food of Japan were amazing. Having said that, the 7 course welcome dinner was a joke - one course was a chicken wing each, another was a slice of pizza - the food didn't get any better that night. One couple walked away in disgust. Luxury Escapes had an opportunity to fix the issues I raised (as did at least one other party) on day 4, but they chose to do nothing. As such, I would never use a Luxury Escapes tour again! Average Escapes should be their name!”

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Posted 1 year ago

Hi Andrew & Lisa, Thank you for taking the time to provide such detailed feedback on your recent Ultimate Japan Small Group Tour. We are truly sorry to hear about the disappointing experience you and your wife had. This is not the standard we strive for at Luxury Escapes. We sincerely apologize for the shortcomings you described regarding the accommodation, tour guide, and lack of responsiveness to your initial complaints. We understand how these issues impacted your trip, and we deeply regret that we did not meet your expectations. Your feedback is incredibly valuable, and we will be passing it on to our team to review and address the issues you faced. We are committed to improving our services to ensure that future experiences align with the high standards we aim to provide. Thank you again for bringing these matters to our attention. We hope you will give us another opportunity to demonstrate the true quality of a Luxury Escapes experience. Kind Regards, LE

Posted 1 year ago

“First time booking with Luxury Escapes and it was so easy and all the inclusions were exactly as advertised, would definitely use to book again.”

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Posted 1 year ago

Hi Pauline, thank you for your 5-star review! We are thrilled to hear that your first experience with us was a seamless one and that you found all the inclusions to be exactly as advertised. We look forward to being of service to you again in the future.

Posted 1 year ago

“It was our first time using Luxury Escapes, however we are familiar with using other discount sites such as Travelzoo and. Groupon getaways, so gave it a try. Everything was exactly as advertised (or actually better). Communication prior to our trip was quick and accurate. I contacted the hotel (NH Collection Dubai) to ensure that Luxury Escapes had the correct room and dates books. Everything was correct. Once at the hotel which is right on the stem of the Palm, and within walking distance to restaurants, bars and local mall we were quickly checked in. The half board / lounge access option was excessive. So much food and drink offered - we could use the lounge to pop in and have sodas / coffee/tea and light snacks, but the real value was the 2 hour happy hour that they hosted in the Revo restaurant. Unlimited Drinks and upscale appetizers. It was fun going daily to see what the servers would bring to our table. We had one issue with noise in the room, and it was resolved quickly. The manager upgraded us to a larger more private room and th3n followed up several times to ensure we were happy. This deal was almost too good to be true, and based on this stay would recommend both NH Collection and Luxury Escapes.”

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Posted 1 year ago

Hi Susieqa, thank you so much for your 5-star review! We are thrilled to hear your first experience with LE was a success. We are also happy to hear the NH Collection Dubai exceeded your expectations and offered plenty of value with the half board/lounge access option.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews