How about "Ordinary or Average Escapes" - that would be closer to the truth! My wife and I just returned from a 12 day Ultimate Japan Small Group Tour with Luxury Escapes, and it can only be described as disappointing! It was advertised as a 4 to 5 star hotel tour with "a passionate expert English-speaking tour guide". Only one night could be described as a 4 to 5 star hotel; the rest were barely 3 star. Few even had a bar - those that did, the bars were closed on the day we were there. Our guide spoke perfect English as he was born in Hawaii, but apart from the nightly emails sent advising what we were visiting the following day, there was not much additional information given. Our group nicknamed him the "gazelle" as he more often he went way ahead of the group once we left the coach and older members had trouble keeping up with him. Never did he give continual commentary of what we were looking at. We passed many groups who had ear-pieces as they listened to their guide explain the local customs and the history of the areas visited - not us! When he was asked him to step in and support us, he either stepped away with no comment, advised he wasn't there to help, or simply said "no!" I complained to Luxury Escapes Support team via email at day 4 and received an auto response advising I would be contacted within 72 hours. 4 days later I emailed again advising they obviously weren't taking my complaints seriously. Their almost immediate response was they were busy dealing with other issues but would get back to me shortly. On day 10 day of the tour I emailed again after nothing had changed (thinking they had had time to fix the issues raised on day 4) and was told they were working on it. Later that day we received an apology plus $500 cash refund and $1000 LE credit each. My wife and I would have preferred the problems fixed - 4 to 5 star accommodation as advertised, and a tour guide that looked after us and engaged with us - that's what we paid for. The compensation was adequate, but that was not the point - we gave them ample time to fix the issues. Compensating us simply admits they didn't do as advertised and ruined out trip. The only reason I gave 2 stars was the coach was a full size coach (as promised) with only 19 on the tour, so there was plenty of room to spread out. The coach driver was brilliant. And the sights, sounds and food of Japan were amazing. Having said that, the 7 course welcome dinner was a joke - one course was a chicken wing each, another was a slice of pizza - the food didn't get any better that night. One couple walked away in disgust. Luxury Escapes had an opportunity to fix the issues I raised (as did at least one other party) on day 4, but they chose to do nothing. As such, I would never use a Luxury Escapes tour again! Average Escapes should be their name!