Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Pullman Maldives is sensational. While it's a mission to get there, the travel is worth the destination. The villas over the water are beautifully appointed, the staff are attentive and there is good choice across the restaurants and bars. You can entertain yourself with the many free activities, or just relax at the villa/pool/beach. May was a good time to go for NZers - the per night cost was cheaper and while we had a couple of quick storms blow through, it was otherwise warm and sunny with many swims per day. The all-inclusive deal is an absolute winner! Would love to go back.”

Helpful Report

Posted 1 year ago

Hi Pania, thank you for taking the time to share your experience at Pullman Maldives. We are thrilled to hear that your stay was nothing short of sensational! We understand that the journey to reach our resort can be a bit of a mission, but we are happy to hear that it was worth it once you arrived. It is certainly worth revisting!

Posted 1 year ago

“DON'T BOOK Booked a Northern Japan Luxury 4 star Small group tour with Luxury Escapes, only to find out on departure this tour had been subcontracted to Tomato Tours. On arrival we found out we were the only 2 people, Hotels changed to 3 star at best, 'guides' so called, have never been to the locations we visited dont know anything about Japan with very poor Japanese and English. Travelling by rented taxi to and from locations. Contact with Luxury Escapes when we call is very simpathic, but they don't call us back. NB: AUSTRALIANS NOT BOOK THIS TOUR WE FEEL ABANDED”

Helpful Report

Posted 1 year ago

Hi Hansen, thank you for taking the time to provide your feedback on your recent experience. We sincerely appreciate your honesty and apologise for the issues you encountered during your Northern Japan Luxury 4 star Small group tour. We understand your frustration with the change in accommodations and the lack of knowledge and language skills displayed by the guides. It is concerning to hear that you were left feeling abandoned during your journey. We apologise for any inconvenience caused by our lack of communication. It is not our intention to neglect our valued customers, and we are working to improve our call-back process to ensure better and more timely responses to customer inquiries. Our tours department are currently reviewing your case 03584080 and you will be contacted further via email once there is an update. We appreciate your continued patience in the matter. Kind regards, Luxury Escapes

Posted 1 year ago

“Michelle was fantastic at solving a booking issue with Swiss Bosphorus.A complicated issue made easy.Done with good grace and much appreciated.”

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Posted 1 year ago

Dear Gerard, thank you so much for your outstanding 5-star review. We're thrilled to hear that you had a fantastic experience with us and that everything went smoothly. We couldn't agree more about Michelle's exceptional service! She is a star!

Posted 1 year ago

“We have been customers with Luxury Escapes for a while now. I would like to highlight that customer service exectuive - Samruddhi has been exeptional. We recently had to cancel a booking last minute due to a family emergency.. Samruddhi went above and beyond to help us. Thank you for such incredible service.”

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Posted 1 year ago

Dear R.Mehra, thank you so much for your glowing 5-star review! We appreciate you highlighting the exceptional customer service provided by Samruddhi. We are pleased to hear that Samruddhi went above and beyond to assist you during a difficult time. Providing incredible service is at the core of our values, and we're delighted that Samruddhi was able to demonstrate that.

Posted 1 year ago

“Luxury Escapes experience was exceptional from start to finish. The description and quality of the holidays was accurate. Easy to use app and prices are amazing will you Luxury Escapes for my next trip”

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Posted 1 year ago

Dear Ernesto, thank you so much for your 5-star review! We truly appreciate your feedback and are delighted to hear that you had an exceptional experience with us, from start to finish. We look forward to seeing you on many more escapes!

Posted 1 year ago

“Staff at the Chateau could not have been nicer or more welcoming. Beautifully appointed and clean.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Luxury Escapes! We are thrilled to hear that you had such a great experience with us.

Posted 1 year ago

“Amazing selection of carefully chosen hotels. Stayed at kappa senses in Ubud and can't imagine staying anywhere else. Luxury escapes provided many extras we couldn't get elsewhere including meals, massages, transfers all included in price. We will use them on our next trip.”

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Posted 1 year ago

Thank you so much for taking the time to share your wonderful 5-star rating of Luxury Escapes! We greatly appreciate your kind words about our amazing selection of carefully chosen hotels. Thank you for choosing Luxury Escapes!

Posted 1 year ago

“Fantastic service as usual from your amazing staff.. Special thanks to Iris D and Will B for coordinating my two bookings”

Helpful Report

Posted 1 year ago

Hi Michael, thank you so much for your 5-star review! We are thrilled to hear that you had another fantastic experience with our staff. We strive to provide top-notch service to all of our valued customers, and we are delighted to know that Iris D and Will B were able to make your two bookings seamless and stress-free.

Posted 1 year ago

“Great customer service and cosy hotel!”

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Posted 1 year ago

Hi there, thank you so much for your 5-star review. It's wonderful to hear that you found the hotel to be cosy and that you received great customer service.

Posted 1 year ago

“Excellent customer Service We would like to mention the name of Kirsty B for the excellent service, very friendly and very efficient help plus great service and quick response to us. Thank you so much Kirsty.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Kirsty's excellent service! We truly appreciate your support and are thrilled to hear that you had an amazing experience with us.

Posted 1 year ago

“The Haven. Khoa Lak - Thailand. Thanks, team for a great holiday. It was very easy to book and manage, plus at such attractive rates. As for the hotel, we had a 5-star holiday here. The resort was great, very clean and tidy. The pools are awesome. Highly recommend booking a poolside room. (It's worth it!!) I thought the restaurant food was just as good as on the street and similar price. We rented a scooter which I also recommend as a quick and easy way to explore as the resort is a little out of town. If you are really picky you may find things to comment on, but overall I would highly recommend "The Haven"”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating! We are thrilled to hear that you had a great escape at The Haven!

Posted 1 year ago

“Great service booking online and updates App was very helpful Everything was delivered as expected”

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Posted 1 year ago

Hi Richard, thanks for the 5-stars. We are extremely pleased to hear that you had a great experience booking online and receiving updates. Our team works hard to make our app user-friendly and we are glad it was helpful for you.

Posted 1 year ago

“Great service from Luxury escapes😊 We will be booking another holiday next year with them 👍but this time it will be longer 👌”

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Posted 1 year ago

Dear Robbie, thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service. We look forward to seeing where your next holiday takes you!

Posted 1 year ago

“Used Luxury for our first trip to Cancun and stayed at the Kempinski Hotel. Wow! What service from the moment we walked through the doors! The staff were amazing and the food out of world. Definitely going to use Luxury for our next trip!”

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Posted 1 year ago

Dear Cathy,Thank you so much for your fantastic 5-star review! We are delighted to know that your first trip to Cancun, staying at the Kempinski Hotel, was nothing short of amazing. It's great to hear that you were impressed by the exceptional service from the moment you arrived. We look forward to seeing where your next escape takes you!

Posted 1 year ago

“We are long standing supporters of Luxury Escapes since your inception. We are currently on one of your Escapes at The Benson in Cairns and have to tell you that it’s less than satisfactory. One of the key elements was two drinks at the bar each of our five nights stay but it turns out the bar is closed for three of these! First night we were told just quite your room at the bar and all will be ok. Not! He charged our room as we didn’t have the vouchers but we eventually sorted this. Had to call reception at 3pm to get our room made up and when we went the second night for drinks we were told to move from one place to the next because of other functions. Same for breakfast on Mother's Day, we got the distinct feeling that we were an inconvenience for them as in house guests. Not a place for Luxury Escapes!!”

Helpful Report

Posted 1 year ago

Hi Denis, Thank you for bringing your recent experience at The Benson in Cairns to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay. We understand the importance of delivering the promised elements of our packages, and we deeply regret that the bar closure impacted your experience. Your feedback is invaluable to us, and we are actively addressing the issues you raised with the hotel. Kind Regards, LE

Posted 1 year ago

“Our second time of using Luxury Escapes and certainly won't be the last.Everything worked seamlessly from the courtesy transports to the hotels with all the facilities provided.”

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Posted 1 year ago

Hi Timothy, thank you for your 5-star review! We're thrilled to hear that you enjoyed your experience and that everything worked seamlessly during your trip. We appreciate your continued support as a returning customer, and we can't wait to assist you again in the future.

Posted 1 year ago

“Fantastic company. Easy to book with. Amazing deals. Helpful staff. Will use again and again!!”

Helpful Report

Posted 1 year ago

Dear Jodi, thank you so much for your fantastic 5-star review! We couldn't be happier that you found our company easy to book with and that you were able to benefit from our amazing deals. Our dedicated staff members are always here to provide assistance and ensure that you have a seamless experience.

Posted 1 year ago

“Thanks to Luxury escape team for recommending and offered the best deal in Bali, it was one of the best experience and location for family! Highly recommended”

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Posted 1 year ago

Dear GK, Thank you so much for your amazing 5-star review! We are thrilled to hear that you had such a fantastic experience in Bali and that you found our recommendation and offer to be the best. We hope to see you on another incredible getaway soon!

Posted 1 year ago

“I don’t even know where to start. From the reception to the views, this hotel left us speechless; from Ingyin, Pubudu to Shifa, Kasun, Gracia, Agus, and so on, we never felt so welcome by a hotel staff! The food and culinary scene for Mercure, made us want to try each single plate, and till today we can’t taste it. The wild life that surrounds us was the golden ticket to our stay, dolphins, sea turtles, manta rays, fishes that you won’t even imagine they have existed, you can see them form your ocean villa. You can get snorkels during your stay and enjoy exploring the under life!!!!!! Each morning, waking up to the view of a calm ocean, clear like crystal, what else can you ask for? I could go and on, just let me tell you … YOU MUST DO THIS TRIP AND MUST STAY IN MERCURE KOODOO ❤️”

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Posted 1 year ago

Dear Manuela, Thank you so much for your incredible 5-star rating of Luxury Escapes. We are thrilled to hear that your experience at Mercure Koodoo left you speechless, from the warm reception to the breathtaking views!

Posted 1 year ago

“Raffles hotel Dubai I book this hotel normally twice a year and can’t fault anything about it.The staff are very professional in every department especially the club lounge which is fantastic value for money.I have stayed in different 5 star hotels in Dubai and this in my opinion is the best by far and will continue to book it with luxury travel as they are excellent and easy to deal with.Robert”

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Posted 1 year ago

Hi Robert, thank you for your 5-star review. Great to hear that you have had consistently excellent experiences at Raffles Hotel Dubai - it is a gem!

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews