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Luxury Escapes Reviews

4.9 Rating 3,781 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

4.9

Based on 3,781 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a terrible experience. Their “free cancellation” is not free at all. In their website they say that it is full refund, but the insurance is not. And this is not clear on the website when you book your accommodation. I lost 500 dollars because of this. I don't recommend this website at all.”

Posted 6 months ago

Hi Alexandre , we apologise for any confusion regarding our free cancellation policy. While we do offer free cancellations, as stated for your particular booking, our insurance policy does have certain terms and conditions. We would like to clarify that refunds are available within 14 days of purchase if there are no pending claims. This information is mentioned in the policy cover available at the time of booking. If there is anything we can assist you with regarding your insurance policy, please do not hesitate to reach out to our support team. We wish you all the best in your future travels.

Posted 6 months ago

“Really impressed how simple and easy it is to book our Maldives trip with Luxury Escapes. Plus the all inclusive package is better than the hotel itself. The customer service from Will B. Has been fantastic”

Posted 6 months ago

Hi there, thank you for your 5-star review! We are so glad to hear that you were really impressed with the simplicity and ease of booking your Maldives trip. We are also very happy to note that Will was fantastic in assisting you.

Posted 6 months ago

“We have enjoyed many holidays with L E and cannot fault. We were able to transfer trips to within Queensland during covid. I just had to change a booking only 3 days before a trip and Wil helped perfectly within minutes. Great staff member.”

Posted 6 months ago

Thank you so much for your 5 star review! We are glad to know that you have been able to thoroughly enjoy the holidays that you have taken with us. We truly appreciate your kind words about Will, and it makes us very delighted to know that you were able to change your booking within minutes.

Posted 6 months ago

“I had to make a change to my booking that needed to be done quickly. Will in customer service was fantastic and had it done very quickly. I always have a great experience with Luxury Escapes. Thanks so much to Will for sorting out my problem!!”

Posted 6 months ago

Thank you, Sharon, for the amazing 5 star review! We are glad to hear that you had a great experience and that Will was able to help you quickly with the necessary change of booking. We appreciate your kind words and we look forward to having you back again soon!

Posted 6 months ago

“Will was amazing. Friendly and engaging and fixed my request in a matter of minutes. 10/10 for customer service and strong communication skills.”

Posted 6 months ago

Thank you so much, Kim, for your wonderful 5 star rating! We are so pleased to hear that Will was amazing, friendly, and engaging.

Posted 6 months ago

“We received an email before we left for our overseas holiday that our flight home had changed times and Bonita was very helpful to assure we had our new e-tickets emailed to us and made the process very pleasant and easy.”

Posted 6 months ago

Thank you so much for your kind words, Melissa! We appreciate the 5-star rating, and we are so pleased to know that Bonita was able to make the process of changing flights so pleasant and easy for you.

Posted 6 months ago

“Good helpful customer service from Josephine when I rang”

Posted 6 months ago

Thank you for this 5-star review! Josephine is amazing.

Posted 6 months ago

“Josephine was lovley. She assisted me with my request, extremley helpful. THANKYOU”

Posted 6 months ago

Thank you so much Tracey for your 5 star rating of Luxury Escapes! We are so glad to hear that Josephine was lovely and was able to assist you with your request.

Posted 6 months ago

“Will was friendly and efficient and resolved my issue quickly after contacting the hotel and giving me a call back”

Posted 6 months ago

Thank you, Stephen, for your 5-star review of Luxury Escapes! We’re so pleased to hear Will was able to provide such excellent customer service!

Posted 6 months ago

“Josephine answered my call very quickly, was very polite and easy to talk to. She emailed my reply to me within a few minutes and my problem is now resolved. Thank you, Josephine.”

Posted 6 months ago

Thank you Christine for your 5 star rating! We're really glad to hear that Josephine offered amazing customer service.

Posted 6 months ago

“Absolutely perfect. Mitch R handled an issue I had unintentionally created with dignity, kindness and support. Made me feel so much better about my own stupidity!!! Thanks Mitch R”

Posted 6 months ago

Thank you for the glowing 5 star rating, Rosemary! We're so glad you had an amazing experience with Mitch and that they were able to make you feel better about an unintentional error.

Posted 6 months ago

“Excellent professional and diligent support from Xavier and Josephine for our Cairns booking. Thanks for making the booking process easy for us.”

Posted 6 months ago

Thank you so much, Eric, for your five-star rating of Luxury Escapes. We appreciate your kind words about our staff - Xavier and Josephine - and we are glad that they were able to make your booking process hassle-free.

Posted 6 months ago

“Nicole C was fabulous in assisting with booking dates at our selected resort when not available to do online or in the app. Professional, prompt and thorough service. Thank you Nicole C”

Posted 6 months ago

Thank you for giving Nicole's service a 5-star rating, Jan! We are pleased that she was able to provide you with your preferred travel dates.

Posted 6 months ago

“Value for money. Fantastic customer service - they are understanding, patient and super efficient in providing a response. You don't have to speak to a 'robot' or answering machine. You converse with a warm, friendly, helpful, effective human.”

Posted 6 months ago

Thank you so much for your 5 star rating! We are delighted that you found our customer service to be understanding, patient, and efficient in providing a response.

Posted 6 months ago

“Good customer service”

Posted 6 months ago

Thank you Minakshi for your 5 star rating of Luxury Escapes!

Posted 6 months ago

“More than happy with the service received from Will. He was very helpful and made everything so easy. Margaret Hayes”

Posted 6 months ago

Thank you, Margaret, for your glowing 5 star rating and kind words about Will's service! We will share this with the team.

Posted 6 months ago

“Great customer feedback from Josephine... lovely front person for your company”

Posted 6 months ago

Thank you so much for the 5 star rating of Josephine! We will share this with Josephine.

Posted 6 months ago

“I I found Josephine most helpful and a pleasure to deal with”

Posted 6 months ago

Thank you so much for the amazing 5 star rating of Josephine's helpful assistance!

Posted 6 months ago

“Listen well and resolve issues”

Posted 6 months ago

Thank you for your 5 star rating of Luxury Escapes! We appreciate your feedback.

Posted 6 months ago

“Thank you Katja -- excellent service & a friendly ,kind voice again -- a pleasure doing business with you John Caska”

Posted 6 months ago

Thank you for your generous 5-star rating of Katja's amazing assistance. We will share this with Katja and the team.

Posted 6 months ago

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Luxury Escapes is rated 4.9 based on 3,781 reviews