Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,787 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,787 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Josephine was very helpful”

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Posted 7 months ago

Thank you for this 5-star review!

Posted 7 months ago

“I recently contacted Josephine again through an old email whilsti was in Dubai as I couldn't find a pock up time for our car to the airport to fly back to Melbourne. I can't believe how quick a response I received and all sorted so fast with no stress for us in the end. I would highly recommend Josephine for any luxury escapes enquiries.”

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Posted 7 months ago

Thank you so much Pam for your amazing 5 star rating! It is greatly appreciated. We will share this with Josephine and the team.

Posted 7 months ago

“Spoke with Robby M who help me dispute a inclusion that was apart of my booking. He was able clarify a lot of issues and gain a speedy resolution thank you so much!!!”

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Posted 7 months ago

Thank you so much for the five star rating, Joan! We are glad to hear that you had a positive experience with Robby and will share your kind words with him.

Posted 7 months ago

“Josephine was professional and friendly .”

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Posted 7 months ago

Thank you for the 5 stars! Josephine is the best.

Posted 7 months ago

“Incredible service from Kirsty B. Dealing with Kirsty in Australia has been easier than dealing with a travel agency here in NZ. Kirsty was so efficient, very quick to come back to me with different options, pricing accommodation. Nothing was a hassle and she was so patient with me. Will use Kirsty for all my travel now. Super happy customer :)”

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Posted 7 months ago

Thank you Debbie for your 5 star rating of Luxury Escapes! We appreciate your feedback and are thrilled to hear that Kirsty provided you with unbeatable service. We will share this with the team.

Posted 7 months ago

“Tammie R was very helpful in amending a confirmed booking.”

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Posted 7 months ago

Thank you for the 5 star rating of Luxury Escapes, Marisse! We are delighted to hear that Tammie was able to help with amending your confirmed booking.

Posted 7 months ago

“We had a week booked in the Maldives in November but unfortunately due to my partner being in a severe car crash he is now on a 6 month rehab programme. Timing was too close for me to make changes to our reservation pushing our trip out to mid 2024, that I had to make contact with Luxury Escapes service centre. I am exceedingly grateful for the empathy, understanding and efficiency of Ecclesia K' in helping me with my plea for assistance. His attention to service was wonderful and reaffirmed my entire support and admiration for Luxury Escapes.”

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Posted 7 months ago

Thanks so much for your 5 star rating, Lee! It's great to hear you had an excellent experience with our service centre and truly appreciate your kind words about Ecclesia's service.

Posted 7 months ago

“Will, managed to take control and rectify a very confusing few transactions which were done in error by another agent, without me needing to re-hash everything and he got the job done effectively and promptly.”

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Posted 7 months ago

Thank you so much for your 5-star rating of Luxury Escapes! We're delighted to hear about your experience with Will, and are glad that he was able to take control and quickly resolve the issue for you.

Posted 7 months ago

“We booked a Sri Lanka and Maldives package and our original consultant had advised she would look into and advise a transfer from our hotel to the start of the tour as we had added an additional night in Colombo. I contacted this consultant a week prior to departure and received no reply and so rang on the day of departure and spoke to a couple of people, one even hung up on me and then finally spoke with Tammie R who went above and beyond to help us. We were sitting at the airport about to take off on our flight and she ran upstairs to the tours department to talk with them and rang us back with a solution to our problem. We were very grateful for her assistance as we were very disgruntled with the after booking service we had received up to then. Thanks Tammie R we got on the plane feeling very relieved.”

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Posted 7 months ago

Thank you so much for your 5-star rating, Tanya! We are so glad to hear that Tammie was able to provide you with the assistance you needed and will share your feedback with the team.

Posted 7 months ago

“I was relived to this resolved so easily.”

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Posted 7 months ago

Thank you so much for your five-star rating of Luxury Escapes!

Posted 7 months ago

“I would like to commend Luxury Escapes for the fantastic customer service support. When I missed a deadline and encountered international banking issues, Natasha K, who was handling my case, went above and beyond to help me resolve the situation. I was very grateful for her friendly and patient support and feel very secure about using Luxury Escapes to book again.”

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Posted 7 months ago

Thank you so much for your 5 star rating of Luxury Escapes! We're so glad you experienced such great customer service from Natasha.

Posted 7 months ago

“I just needed to contact your help line for an urgent matter. Tammie R assisted me with care and effectively got the issue resolved. Tammie was knowledgeable, friendly and reassuring. Thank you!”

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Posted 7 months ago

Thank you so much for your kind words and 5 star rating, Nicole! It's wonderful to hear that Tammie was so helpful and managed to resolve your urgent matter with care.

Posted 7 months ago

“Used them before and quite happy so using them again.”

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Posted 7 months ago

Thank you so much, Paul, for your 5 star rating of Luxury Escapes! We are thrilled to hear that you have used us before and are quite happy to use our services again.

Posted 7 months ago

“very helpful and knowledgeable. My problem fixed”

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Posted 7 months ago

Thank you so much for the 5 star rating!

Posted 7 months ago

“Great overseas deals. Luxury Escape sends me regularly... But useless to me as does NOT cater for Single/Solo travellers, unfair !”

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Posted 7 months ago

Thank you for sharing your thoughts with us. We appreciate your feedback regarding the limited options for solo travelers in our overseas deals. Your input is valuable to us, and we apologize for any inconvenience you've experienced. We're committed to making our offerings more inclusive. We're actively working on expanding our solo traveler options, and your feedback will help guide us in that process. If you have specific preferences or destinations in mind, please reach out to our customer support team

Posted 7 months ago

“Great customer service! Always helping until the issues been resolved. Follow up and email correspondence- just perfect ,always easy and pleasant way to deal with Luxury Escape Australia”

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Posted 7 months ago

Thank you so much, Vlad! We really appreciate your 5 star rating of Luxury Escapes and are so glad that you found our customer service, follow-up, and email communication to be easy and pleasant. We strive to always make sure our customers have a great experience!

Posted 7 months ago

“Josephine, thank you so much for all your help this afternoon. You really went above and beyond and I couldn't have been happier with your service. Thanks again Josephine.”

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Posted 7 months ago

Hi Adrian, thank you for your 5-star review! We're so glad that Josephine went above and beyond to assist you.

Posted 7 months ago

“Thank you Will B, have an upcoming trip wanted to use Luxury Escapes gift card towards that, he helped me through it very smoothly.”

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Posted 7 months ago

Thank you for your kind words and 5 star rating. We truly appreciate your support!

Posted 7 months ago

“I would like to express my appreciation and gratitude for all support and efforts during the booking process to the team involved with my purchase especially Luke M. Thank you Luke M!”

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Posted 7 months ago

Thank you so much for your 5 star rating, we appreciate your kind words! We are so glad you had a great experience with the team and especially Luke.

Posted 7 months ago

“Tammie R was a very sweet person handling my issue, she was caring and supportive, would highly recommend her again to deal with any future luxury escapes packages”

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Posted 7 months ago

Thank you so much for your 5 star rating of Luxury Escapes, Zena! We're so glad to hear that Tammie was supportive and caring while assisting you with your issue.

Posted 7 months ago

Luxury Escapes is rated 4.9 based on 3,787 reviews