We are long standing supporters of Luxury Escapes since your inception. We are currently on one of your Escapes at The Benson in Cairns and have to tell you that it’s less than satisfactory. One of the key elements was two drinks at the bar each of our five nights stay but it turns out the bar is closed for three of these! First night we were told just quite your room at the bar and all will be ok. Not! He charged our room as we didn’t have the vouchers but we eventually sorted this. Had to call reception at 3pm to get our room made up and when we went the second night for drinks we were told to move from one place to the next because of other functions. Same for breakfast on Mother's Day, we got the distinct feeling that we were an inconvenience for them as in house guests. Not a place for Luxury Escapes!!