My reservation was cancelled and had I not called the hotel to help me with transportation I would have arrived and not had a room. Luxury customer service on the phone was somewhat helpful but getting someone to let me know what was happening was horrible. I literally didn't know if I had a room until a week before my trip. Luxury Escapes had no problem charging my credit card for my stay but didn't follow up to make sure that my reservation was accepted. I ended up with a downgraded room, which I did receive the price difference for but I feel the customer service part of this whole ordeal was very lacking. I also asked for help with securing transportation since I was unable to do it when I originally called the hotel because I had no reservation. I was told that you don't do that, although as I sat on hold on the phone that is one of the messages that is played repeatedly on your phone message. Super disappointed with this service and will definitely not renew this membership once it expires. I went against my better judgement to join it in the first place and it ended up biting me in the .....