My husband purchased a package from Luxury Escapes which was unused and valid until the end of the year. Within the same time frame, they released a new package for the same property with a lower price and better inclusions. When i rang them up about it, they refused to make any adjustments to mine even though they promise 'best price guarantee'. They did not honour my request even though both the packages for comparison were on their website itself! Worst customer service ever! Never again using Luxury escapes for my future holidays.
4 years ago
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