Basically a disappointing experience. Bought a voucher in November 21 for a hotel in Bali, highest room category, which i then tried to reserve in January 22 (while the country is still closed for non quarantine travel) for spring 22, to learn that the category is not available in April, May, June, July, August, September and October and most of 23. Sorry???
I then had to settle for a lower room category, which for teh same dates costs € 650 on Booking.com (without lunch and transfer though) while I paid € 1.077 and received a credit of € 130. Maths is easy, I think...
Customer Agent Lychota was quick and friendly though.
My recommendation: be very careful with LE vouchers when dates are not fixed.
3 years ago
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