Will bent over backwards to assist us. After the cancellation due to flood and then the rebooking. This was essential for us as my wife was having surgery at Auchenflour. He (Will) responded promptly and professionally after each email I sent and he kept me up to date at all times, I have used Luxury Escapes quite a few times on past trips we have made both in Australia and Overseas, I will continue to use them in all of our future trips/holidays. I was very disappointed with other companies but with employees like Will Luxury Escapes are number one to my wife and I