I would just like to thank Luxury Escapes and in particular, Lachie, for great customer service in sorting out a small hitch with our booking. Lachie was very responsive to our situation and he assisted me in not only a friendly, professional manner but also so efficiently and proactively. He kept me in the loop via both phone and email and this was greatly appreciated. Lachie is definitely an asset to your company. I found the whole process with using Luxury Escapes to be easy and seamless in all aspects including booking over the phone. The call back team from the queue are also again very professional and friendly and I received all call backs in a timely manner . I look forward to booking my next escape with your great team