I have just had the worse experience with Luxury escapes that I have ever had with a company. Unable to redeem a $500 voucher for my birthday accommodation after several attempts (due to your own technical problems which cant seem to be fixed) and now I have been told I cant use the voucher to cover the accommodation I had to book to secure the room in time. No explanation, just cant help me ...no apology and no solution. Vouchers and gift cards are NOT your money, they are the customers and you should have the right to use these. The worse customer service I have ever experienced.