I’ve booked and been in many luxury escape breaks. All have been exactly how fabulous they have been portrayed to be- sometimes even better. I’ve also now had two incidents when I needed some extra help. One sadly was when a friend of mine passed away, just before he booked a surprise trip fir his wife. LE we’re wonderful. Kind , sympathetic and helpful. My friend’s wife received the full refund as well as a lot of kindness Just recently I booked my sister a 60th present staycation with some tickets to Mary Poppins. The package didn’t specify which night the show would be in and my sister had a prior engagement on the Friday night. Josephine as LE was fabulous. Sorted it all out, and now my sisters birthday weekend will have two amazing nights. Thanks for your help Josephine- I really appreciate it ❤️❤️