I don't know if it's something I'm doing wrong as the majority of the reviews are positive. I have held back from doing a review as I didn't want to be negative. I tried to book online and there was a glitch in either their booking site or the bank but either way, I was charged twice and still didn't have a booking. I finally got that sorted but then had lost mt FF flyer points. No one seems to want to take responsibility for that. That should've made me want to cancel but as I already have the flights booked, if I change them, i will be out of pocket again. So I sent 3 emails to try to get it sorted out and more alarm bells! No one has responded to them. So this morning I thought I would call and try to book on the phone as I don't want to go through all of this again, I was in the cue and number 8, they offered me a call back which I accepted, that was an hour and a half ago. If this is the mess I have to get to book, I can't help but wonder what the holiday will be like ....... If i ever get to book it