We book our honeymoon hotel and flights with luxury escapes. The flights very economic had no luggage included however on the website was written check in luggage’s can be added at the time of check in. I went to Malaysia airlines website checked the price for check in luggage (£35/flight) that’s was convenient.
One month before we are due to fly I started looking to reserve seats and add luggage’s when we realised we can’t add any check in luggage only additional Kg that I may add is £550 / 23 kg . I called the airline and they’ve informed me that luxury escapes have not clarified that Malaysia airlines have 3 types of economic, the ‘lit’ economic is what we have booked ( I need to say this was not written in our documents and was no specified at the time of booking the holiday) this type doesn’t allow check in luggage’s only extra kg . The airline was asking to pay £2200 in order to take a 23kg luggage. When we contacted Luxury escapes they just emailed back to say they cannot change the flights neither they can do anything about our luggage’s and try to contact our travel insurance and we might be lucky to get some money back.
This is not Malaisya airlines fault nether ours as we double checked Everything before we booked, this is purely Luxury Escapes fault for not providing the correct information to the customers. They have ruined my honeymoon as I cannot afford the extra £2200 for a luggage I need to go on a 16 days holiday with a 7kg pack pack in Bali … I am very upset and with still 3 weeks to go I feel stressed and cannot sleep at night thinking of how will we manage..
2 years ago
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