Danielle P was extremely helpful and friendly on the phone call and I was surprised by her quick response by email, firstly for the Melbourne transfers that had not been credited in the past and then with the response relating to our missed Shangri-La booking. She was able to resolve multiple issues for me with one phone call from me, which is rare from my previous experience with Luxury Escapes. She was also clear about the expiry of the credits which I wasn't made aware of before. It is a joy to talk to someone who understands the situation and who are so friendly, well spoken and efficient, especially after I have been trying to resolve these issues all weekend with minimal results. Danielle P is an asset to your business. Thanks for your assistance today. Kindest regards