I had a rather emotional situation leading me to cancel by holiday to Thailand . I spoke a Scoopon rep by the name of Lisa B . She was absolutely amazing . She showed me respect and empathy in a really difficult time . In my opinion she went above and beyond . This level of customer service shown by Lisa B should be applauded at your senior level . She even went as far as offering me a “virtual hug “ . Lisa B is an asset to your business and should be recognised . If ever I’m in the position to book another holiday , this experience will make sure you’ll be my preferred choice . Once again ,much appreciated Lisa B🙏