It was extremely hard to get in touch with luxury escapes to modify my existing booking. You advertise that there is a chat service with WhatsApp. This no longer works. I called and left two callback requests and it took two days to respond. I also tried emailing (twice) with still no reply. When I finally got into someone in a callback, they couldn’t help me on the spot and needed to get back to me. Four days later when I hadn’t received any response, I had to go through the process again of requesting a callback. This time it only took 24 hours to reply. This review is in way critical of Gavin who was very pleasant and actually got my issue sorted.