The Pullman is old and tired. Maintenance on the rooms is not evident. Power points are loose or not working, sink plug not working, toilet leaking onto floor. The air-conditioning is diabolical. The walls and bedding are constantly wet and the rooms smell of mould. There are notices in the rooms stating that the air-conditioning should not be set above 22 degrees otherwise condensation will appear. Most people in the hotel have complained about the air-conditioning and some (including us) have been moved to "dryer rooms". Our new room is one of their best suites and although much dryer than the previous room, the facilities in it show the same lack of maintenance. The staff are absolutely first class and must be commended for their efforts and attentiveness given that they can only deliver what they are given to work with and one could not ask for anything more from them. LE have advertised the venue as a 5 star facility, but given the current conditions here we would consider that rating to be false advertising and it should be re-rated to a 3 star facility.