This is a review regarding Luxury Escapes only… and only for our last trip. We have just returned from Ayana in Jimbaran. It was our most expensive Luxury Escapes trip to date. We have always found the people on the phone and Luxury Escapes to be very helpful. However before Covid, your call would be answered within a few hours. Now it’s 24 hours plus which does not help if you have a problem at your holiday destination. Our transfer from our overnight airport hotel to Ayana never arrived. A return transfer from Ayana to the airport last night was never considered by us because we didn’t trust the transfer company. We had no contact number to call the transfer company, although the transfer company had our mobile number. (We received no call from them.) Before we left for the trip, I spent many hours getting in touch with a Luxury Escapes representative who assured me we would be picked up at our airport hotel instead of the airport, the day after our very late night arrival in Bali. This was totally wasted time for me…. as well as the time wasted waiting for a transfer that never arrived. We have booked many holidays through Luxury Escapes but I’m reconsidering future choices simply because there now is no “fast” contact when you need it.