I contacted Luxury Escapes a number of times to help resolve an issue with our holiday dates. No one was taking on the responsibility and said the option I needed wasn't possible. I was super impressed with Natasha K who took the opportunity to look for a solution work with resort and her internal booking system to find a positive customer outcome. She was accountable, delivered on the commitments she said she would and helped us find an amazing way forward. I couldn't recommend her enough . Thank you Natasha K because of you and you only will I use luxury escapes.