Hi LE Team, Good Day! This is Iqbal, one of your clients from a long time now. Recently, With one of the booked escapes, I had messed up with the dates unknowingly and got in trouble as the dates got passed. I could be at a huge loss and could end up deleting by whole trip. I found out that the escape got over as it was a NO SHOW. I was so shocked and requested LE team to look into. That too on a Sunday morning. Special mention - “Bella M”. I explained the whole scenario to Bella. Stating that honest mistake of mine (changed the dates as well as Month*) She listened carefully and requested me to be calm and positive. In the meantime she followed up every alternate day (email or call). Cut to Day 4-5, I just got an email from her stating that she convinced the Resort and now I am having that same booking again. And my plan is in place now. All thanks to LE team, specially Bella. Few take aways: 1) LE gives better rates, inclusions and even better dates to choose from. Trust me when I say this, as I am quite active in using Booking.com and Agoda.com. 2) I have an immense respect to your Support Team. I got a couple of calls on the same day I raised the concern. Hats Off! 3) I quite like your extra effort where you suggest the nearby places (tourist attractions), cabs facilities, ferries, theme parks etc. 4) I am from India and I am happy to say that I find your escapes quite attractive (both domestic and international) Thank you so much Bella and team for making this work. Obviously there was a mistake from my end but still you made it work. Thank you again, Luxury Escapes. You have made a permanent client here. I will spread this message out to my all groups. 110% Best regards, Iqbal Ahmed +91 9900729211