I made a mistake on my original (non-cancelable) booking and somehow got the day wrong by 2 days .. initiated by prompt friendly and helpful service by 'Gavin S' the issue was quickly resolved. Gavin was the consummate professional and pro-actively initiated a change to get everything sorted. Additionally, Danielle on 'new sales' , who actually subsequently cancelled the old booking and set up the new correct one, was an absolute star too. We are very grateful to both members of your team who exemplify the finest standards of Luxury Escapes. We will definitely use your company again.