Thank you very much to the luxury escape customer service representatives. Your approach to have dealt with my concern due to the airline cancelation was so professional and thoughtful. You contacted with the resort and Jetstar many times to ensure that our holiday will go smoothly. Especially Eric H’s calm and kind support was outstanding and made us feel so much better. It was his day off but he did it for us as he was very concerned about our interrupted holiday due to the airline cancelation. Thank you very much, Eric. I definitely recommend the luxury escape to everyone.