We would like to express our extreme thanks to Luxury Escapes, in particular Patrick M, for the way in which they have accommodated our request to make changes to our booking, due to a family emergency, after we had actually checked in for our escape. Patrick was extremely understanding, accommodating and empathetic in listening to our request and his polite, professional manner made us feel we were really listened to. The outcome of ourn request, thanks to Patrick's efforts, has meant that we are now able to re-book an alternative date for our escape. Wev could not be more grateful and will definitely make further bookings through Luxury Escapes. We totally recommend Luxury Escapes. Our sincere thanks.