I would like to express my heartfelt thanks to Luxury Escapes and in particular to Patrick M. Having decided on a slight change to my booking Patrick listened patiently, gave me a couple of options and promised to contact a third party and get back to me asap. This he did by phone and by a confirmation email detailing all of the important points including a credit. Patrick has excellent customer service skills, is pleasant, caring and efficient. A pleasure to deal with. Also to Luxury Escapes - as I work full-time, I love your 24/7 service and also call back service. Love your work!