I purchased a Luxury Escapes hotel accommodation in Chicago. The standard of accommodation was excellent and extremely good value. The reason I use LE hotels in USA is because of the waiver of the daily 'resort fee'. When I checked out at the desk I was told there was nothing more to pay. Days later when I checked my account there was an unexpected hotel charge. I contacted the hotel and the explanation was a 'service charge'. I followed up with LE on my return. Tammie R has been incredibly helpful, persistently in trying to reconcile this charge with the hotel with numerous attempts. The result has been a refund of the charge. This level of service from Tammie R is first class and means I will continue to use LE with confidence of their high level of service.
1 year ago
Luxury Escapes has a
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