Title: Disappointing and Frustrating Experience with Luxury Escapes
Rating: 1/5
I recently purchased a package from Luxury Escapes that included flights, accommodation, breakfast, and dinner. Unfortunately, my experience was marred by broken promises and poor customer service.
Despite clearly advertising dinner as part of the package, Luxury Escapes reneged on this, claiming that only breakfast was included. This was not only disappointing but also inconvenient, as we had planned our itinerary around the promised dinner.
To add insult to injury, our attempts to rectify the situation through multiple phone calls and emails were met with indifference. Luxury Escapes failed to provide any meaningful resolution or compensation, leaving us feeling frustrated and undervalued.
Given the luxury branding and premium pricing, I expected a far superior experience. Instead, Luxury Escapes failed to deliver on its promises, demonstrating a clear disconnect between their marketing and actual customer experience.
Unless Luxury Escapes addresses these issues and improves its customer service, I would advise others to exercise caution when booking with them.
6 months ago
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