Well, lamentable doesn’t quite describe it. Booked a family trip to Hawaii and we specifically looked for accommodation with kitchen facilities as we’ve kids and someone with dietary requirements. Found this 6-day package on Luxury Escapes which stated that there’s a fully-equipped kitchen in the room. We then paid a handsome amount of money for the package. When we arrived at the hotel we were allocated a room with no kitchen. Imagine calling them 8 times over 3 days and they assured you that it’ll be fixed on the day but nothing happened. I also spoke to the hotel front office and they informed me that all it takes is for Luxury Escapes to rebook us to the correct room. This might incur extra costs but it is Luxury Escapes’ responsibility to remediate their error. Luxury Escapes are obviously stalling - a lot of promises and assurances over the eight calls but the situation remains unresolved. This is incredibly frustrating and has completely ruined our holiday plans. Luxury Escapes are breaching the Trade Practices Act and I fully intend to raise this to the Ombudsman and ACCC. I’ve since read the negative reviews of other unsatisfied customers. The recurring theme is Luxury Escapes are happy to take large amount of money from you but would not rectify their mistakes and leaving you high and dry. What should have been a relaxing holiday has turned out to be a stressful event. My family’s needs are not met despite paying through the nose for it. Thank you Luxury Escapes for introducing our family to the Dante of travelling hell. Avoid unless you crave disappointment!