Booked 2 rooms in Bermuda on Feb 9th. On March 15th, I was notified that the bookings “… cannot be accommodated as originally planned,” with NO explanation. Agent had little to say besides, “Sorry, how about a $100 credit?” There was no indication that this was a possibility.
Room rates have gone up $300/night, so now I have to spend an additional $1,500 to keep this trip or forfeit flights, too. Now I have to wait up to 10 days for my refund!? You get one chance to make a first impression, and this was awful. I would never use this company again.
3 months ago
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